Day July 18, 2024

Artificial Intelligence, Martech News

How Zendesk GPT-4o Could Help Agents Craft Engaging Replies

Zendesk GPT-4o is here. Generative AI has drastically transformed contact center operations in the last 18 months. Most contact center software vendors now offer GenAI capabilities to provide high-quality personalized customer experiences and services. Zendesk, a leading customer support software…

Martech Staff Writer
July 18, 2024

Martech Intent, Martech News, Sales & Marketing

Small Businesses Lead the Charge in AI Adoption, According to Pipedrive’s State of Sales and Marketing Report

Contrary to what we assume, AI adoption among enterprises is sluggish compared to small-sized businesses. In the latest report on sales and marketing, CRM Pipedrive’s data suggests small businesses are ahead of enterprise organizations in AI adoption. This challenges the…

Martech Staff Writer
July 18, 2024

Day July 18, 2024

How Zendesk GPT-4o Could Help Agents Craft Engaging Replies

Small Businesses Lead the Charge in AI Adoption, According to Pipedrive’s State of Sales and Marketing Report

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