Foundever, a global leader in the customer experience (CX) industry, announced that it is collaborating with M47 Labs, a leading AI solutions provider based in Europe. This significantly bolsters investment in AI products at Foundever, particularly the continued development of its LLM Voicebot, a key component of the company’s next-generation customer engagement strategy.
“We are thrilled to work with Foundever in developing AI solutions that have a meaningful impact on their core business”
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“Our work with M47 Labs marks a significant step forward in our AI strategy,” said Guillaume Laporte, Chief AI Officer, Foundever. “This collaboration not only accelerates the development of our AI products, such as our LLM Voicebot, but also augments our capabilities by leveraging the best technical talent from a company that specializes in AI technologies. By working with M47 Labs, we reinforce our commitment to combining AI with human expertise, enhancing productivity, efficiency and the overall customer experience while maintaining the essential human touch that sets Foundever apart.”
M47 Labs, recognized for its technical expertise in implementing cutting-edge AI, will work closely with Foundever as it leverages AI-driven solutions to optimize customer experiences by predicting needs and personalizing interactions, leading to higher satisfaction rates and increased loyalty.
“We are thrilled to work with Foundever in developing AI solutions that have a meaningful impact on their core business,” said Enric Plana, CEO of M47 Labs. “This collaboration allows us to leverage our expertise to enhance customer experience and efficiency for Foundever clients, ultimately improving the customer journey and driving greater satisfaction.”
The relationship between Foundever and M47 will ensure that Foundever continues to lead the CX industry across 45 countries, with robust and scalable AI solutions.
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Source – Businesswire
