CMP Research Prism Provides Customer Experience Professionals with Critical Insights to Fuel Growth CMP Research, a division of Customer Management Practice (CMP), a market intelligence firm for the customer management industry, has announced CMP Research Prism, a technology assessment framework for customer contact…
New Conversational Agents Listen to Feedback in Real-Time and Solicit 2.4x More Actionable Responses on Average InMoment, the leading provider of Experience Improvement (XI) solutions, announced the general availability of AI-powered Active Listening Agents, a new, configurable version of its…
Box customers can now use Amazon Bedrock to build applications with their data and foundation models, starting with Anthropic’s Claude and Amazon Titan foundation models Box, Inc., the leading Intelligent Content Management platform, and Amazon Web Services (AWS), an Amazon…
New report provides insight into current perceptions of CDPs, specific problems to solve, and key functionality MessageGears, the leading data activation and engagement platform for enterprise brands, announced the release of its 2024 CDP report: What’s next for the customer data…
Integration extends Infobip’s partnership with Oracle, providing rich and conversational experiences for Oracle Fusion Cloud Responsys Campaign Management customers Global communications platform and Oracle PartnerNetwork member Infobip and global technology business Oracle are collaborating to build an integration between Infobip’s intelligent chatbot-building platform and…
Airship Journeys AI incorporates Google Cloud’s Vertex AI platform to accelerate marketers’ time-to-value, auto-generating journeys, cross-channel messages and no-code web and app experiences Mobile-first customer experience company Airship revealed an expansion of its long-standing collaboration with Google Cloud, including the integration of…
The world’s fastest-growing companies use Nooks to generate over 70 percent of their sales pipeline Nooks announced the launch of the first AI Sales Assistant Platform (ASAP) with $43 million in Series B funding. The round was led by Kleiner Perkins with participation from existing…
Generative AI blueprints for enterprise-grade Generative AI applications are now available for AWS, Databricks, Google Cloud, Microsoft Azure, Oracle Cloud and Snowflake ecosystems Informatica, a leader in enterprise AI-powered cloud data management, announced the availability of Generative AI (GenAI) Blueprints…
Omega Healthcare Named UiPath AI25 Award Winner at UiPath FORWARD UiPath, a leading enterprise automation and AI software company, announced that it is transforming operations for Omega Healthcare, a global leader in revenue cycle management, healthcare and clinical enablement services,…
8×8 SMS API and Jitsi as a Service Support Unique Patient Interactions, Reduce Operational and Development Costs, and Enable Seamless Healthcare Services 8×8, Inc., a leading business communications, CX, and CPaaS platform provider, announced that CareMonitor has deployed 8×8 CPaaS to support critical…