Customer Experience, Service & Success

Tinuiti Unveils New Go-to-Market Messaging — “Love Growth. Hate Waste.”

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May 15, 2025

Dialpad Unveils Agentic AI for Pre-Emptive Customer Service

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May 14, 2025

NICE and AWS Partner to Boost End-To-End Customer Service

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May 13, 2025

TxtCarts Eerily SMS Technology Slashes Customer Service Costs by 97 Percent

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May 8, 2025

NICE and ServiceNow Partner to Deliver AI Powered Customer Service

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May 7, 2025

Ascential Technologies Introduces Expanded Customer Service Program, Ascential Care

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May 6, 2025

Shipsy Announces Key Additions to Leadership to Accelerate Growth

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May 5, 2025

IntelePeer’s NEWT AI Wins Excellence in Customer Service Award

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May 1, 2025

VXI Global Expands Lubbock, TX Location With 200 New Jobs Positions

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May 1, 2025

Sendbird Debuts AI Agent to Shift From Reactive to Proactive CX

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April 30, 2025

Agentic AI Enables CX Teams to Manage 57 Percent More Tickets

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April 29, 2025

SalesHood Promotes Josh Cruickshank CCO to Drive Global Customer Success

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April 28, 2025

Cognizant Expands Partnership With Docusign to Enhance Customer Support

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April 25, 2025

NetRise Strengthens Leadership Team to Expand Market Reach and Impact

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April 22, 2025

LightInTheBox Announces Positive Customer Feedback With New Direct-To-Consumer Brand

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April 22, 2025

Lennox Invests in the Dallas-Fort Worth Area to Strengthen Customer Experience

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April 21, 2025

NLX Launches Multimodal AI With Voice, Images and Video

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April 21, 2025

Fathom Integrates REACH Framework to Drive CS Expansion via AI

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April 20, 2025