Initial trials demonstrate important improvements to the customer experience, including quicker handling and response times, better agent satisfaction, and reduced error rates. In order to provide complete Microsoft Cloud infrastructure solutions to clients, Teleperformance, a leader in the world of…
Today, Dstny, a well-known cloud-based business communications service in Europe, announced that it has achieved Operator Connect for Microsoft Teams accreditation. Companies now have access to a smooth and high-quality voice solution for Microsoft Teams thanks to Dstny, which is…
Sprinklr, the platform for unified customer experience management (Unified-CXM) for contemporary businesses, today announced that Great Place to Work® and Fortune Magazine has named it one of the Best Workplaces in New York in 2023. This is Sprinklr’s third consecutive…
Amidst of a global labour shortage, Intradiem assists Virgin Media achieve 7% attrition rate reduction, resulting in operational cost savings of more than £3.4 million. The Forum’s 2023 Partnership Award awarded to Intradiem, the top supplier of intelligent automation solutions for…
To better understand how customer purchasing decisions are influenced by product and purpose priorities and to avoid market pitfalls, brands can use the FINN Diagnostic Ranking Tool. Geography and generational expectations influence purpose-perspective buying patterns. The FINN Purpose Alignment Index…
As well as important updates to Adobe Mix Modeler, Adobe Experience Manager, Adobe Real-Time Customer Data Platform, and Adobe Journey Optimizer, Adobe also announces the release of Adobe Product Analytics for enterprise customers. With customers like Accenture, Adidas, Daimler Benz,…
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