Artificial intelligence can help customer relationship management (CRM) softwares automate routine business processes like entering customer data, cleaning redundant information, reducing human errors, and using data analytics and forecasting to improve decision-making. Customer relationship management (CRM) software has long been…
A prominent supplier of the intelligent CX Platform, Five9, Inc. (NASDAQ: FIVN), made the announcement today that it has won the Metrigy MetriStar Top Provider award for the Contact Center as a Service Platform (CCaaS). The MetriStar award is based…
Response time, technical features, application quality, and platform reliability are the highlights mentioned by customers for optimum customer success. Metrigy named NUSO a Top Provider on June 6, 2023 in recognition of their cutting-edge Communications Platform as a Service (CPaaS)…
Using generative AI, UpdateAI is revolutionizing customer success management by reimagining post-sales workflows and increasing productivity. A $2.3 million investment round lead by IdealabX was secured by UpdateAI, the ChatGPT-powered client Success platform that creates Smart Summaries of client meeting notes…
The 2023 Customer Contact Week (CCW) Excellence Awards have chosen ibex, a top global provider of business process outsourcing (BPO) and customer engagement technology solutions, as a Finalist for BPO of the Year. At the CCW Excellence Awards Gala on…
The 29th campus of TDCX (NYSE: TDCX), a provider of digital customer experience (CX) solutions for technology and blue-chip enterprises, has opened in So Paulo, Brazil. On behalf of one of the largest video game publishers, developers, and tournament organizers…
The third B2B Superpowers Index from Merkle reveals significant changes in the B2B market and offers helpful recommendations for fostering growth and competitive advantage through top-notch experiences. Merkle, the industry’s top data-driven, technology-enabled CXM company, has released its global B2B…
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