v of Silicon Valley and Tri Valley has reported a dramatic transformation in both client acquisition and caregiver recruitment, thanks to AidQuest’s human-powered live chat solution. In just 12 months of use, the home care agency saw a surge of 114 pre-screened client leads and 121 caregiver leads—contributing to an annualized revenue increase of $344,000 and over 3,800 hours of care delivered by newly hired caregivers.
Faced with the common industry challenges of turning website traffic into meaningful client and caregiver engagements, FirstLight Home Care turned to AidQuest’s live chat platform to create a more personalized, real-time connection with visitors. The results were immediate and measurable.
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“The engagement that prospects and caregivers receive from AidQuest live chat agents sets the stage for better quality conversations and conversions,” said Molly Johnson, Owner of FirstLight Home Care of Silicon Valley and Tri Valley. “The overall impact has been very positive—not only financially, but also in how it supports our culture of compassion and excellence.”
In addition to generating leads, the AidQuest chat team collects warm data that helps FirstLight assess a prospect’s viability early in the process. This enables their team to focus resources on the most promising opportunities.
“The warm data gathered during the chat helps us determine early on if the prospect is a viable one, versus spending time with leads that will never convert,” added Jason Landau, Co-Owner. “That efficiency is a game changer.”
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Over the past year, AidQuest delivered an astonishing 9,849% ROI in client lead conversions for the agency. Beyond lead volume, the real-time human chat also improved the user experience on FirstLight’s website and contributed to better SEO rankings.
This success story showcases how real-time, human-powered communication can help home care agencies break through digital noise and build lasting, high-converting relationships online. AidQuest now serves over 700 home care agencies across the U.S. and Canada, having facilitated more than 1 million human-to-human interactions and generated over 100,000 qualified leads for its clients.
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Source – PR Newswire
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