The 2023 Customer Contact Week (CCW) Excellence Awards have chosen ibex, a top global provider of business process outsourcing (BPO) and customer engagement technology solutions, as a Finalist for BPO of the Year. At the CCW Excellence Awards Gala on Tuesday, June 20 at Caesars Forum in Las Vegas, winners will be declared.
“Ibex is delighted to be recognized as one of the world’s best BPOs for our unwavering commitment to delivering amazing customer experiences for the world’s leading brands,” stated Bob Dechant, CEO of ibex. “Our wonderful team of more than 30,000 committed individuals throughout the world, who deserve all the credit for our remarkable success and expansion, makes me really proud. At each engagement with a customer, our team offers clients next-generation BPO solutions thanks to the award-winning Wave X technology platform.
The CCW Excellence Awards recognize, honor, and elevate those people and groups that have committed to enhancing contact center and CX performance.
For an increasing number of the most prestigious businesses in the world, ibex combines top-tier talent, education, and technology to deliver next-generation BPO 2.0 CX solutions. Incorporating other ibex customer interaction management components, its Wave X technology platform offers a variety of solutions, from training simulators to AI social media review analytics, that offer smart technology for every touchpoint in the customer journey, enable superior operational excellence and innovation for the work-at-home setting, and improve the contact center performance toolset and drive optimal CX outcomes.