Record breaking year for NICE’s CX automation and augmentation: 6 billion AI-augmented interactions and 2 trillion AI-analyzed words per month in 2024 NICE revealed a surge in the number of customer service interactions leveraging AI and automation. In 2024 alone,…
Current CEO Tom Clines Joins Board of Directors; Transition Effective April 1, 2025 United Direct Solutions (UDS), a leader in data-driven direct mail and marketing solutions, announces key leadership transitions as Casey Hendrick has been appointed as the company’s next Chief Executive Officer,…
Discuss, the leading end-to-end global market insights platform announced its 3 AI Agents that deliver ‘always-on’, in-depth market insights, helping marketers win in the current relationship economy where emotional connections are the new currency. For decades, third-party ‘agents’, usually ad…
Base.ai, the AI-powered customer-led growth (CLG) platform, announced its acquisition of Laudable, an AI solution that transforms customer conversations from call recording into customer insights, provides bot-based customer data search, and generates authentic social proof from customer conversations. This acquisition…
Industry Pioneer to Lead Surfside’s Expansion and Innovation in Retail Media Across Emerging and Established Markets Surfside Solutions Inc., a pioneer in the next generation of advertising technology and leading provider of retail media solutions, is proud to announce the…
Rakuten Mobile to utilize Red Hat Enterprise Linux for Real Time for its fully virtualized end-to-end cloud-native network Red Hat to support Rakuten Symphony with enhanced open RAN telecommunication solutions for global telco and enterprise customers Red Hat, Inc., the…
Twilio, the customer engagement platform that drives real-time, personalised experiences for leading brands, is partnering with Singtel, Asia’s leading communications technology group to offer businesses in Singapore a platform to connect with their customers through secure and branded messaging, directly…
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