[24]7.ai Video Chat Powers Patelco’s Digital Banking Lead

[24]7.ai, a global CX leader, has partnered with Patelco, a leading California credit union, to revolutionize digital banking experiences with the deployment of its next-generation Video Chat feature. This strategic rollout seamlessly blends convenience with real-time human support and marks a pivotal shift in how banks and credit unions serve their members.

Through this collaboration, Patelco is bringing high-touch service directly into their members’ homes and devices. Whether opening an account, resolving a complex issue, or getting financial advice, Patelco members can now instantly connect with virtual agents face-to-face through a seamless, browser-based video experience—no downloads, no delays, just instant access to personalized support.

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“This is not just an enhancement to our customer support; this is a paradigm shift in how we build trust, deliver value, and meet our members where they are. [24]7.ai has been an ideal partner in our journey, and with the launch of their cutting-edge video chat feature, we’re sure to drive stronger member relationships, higher resolution rates, and greater operational efficiency,” said Venky Annadurai, VP, Development & Engg., Patelco

Revolutionizing the Digital Banking Experience

The new Video Chat feature—rolled out to Patelco’s members and communities with 16 Virtual agents—is redefining modern banking experiences. Members can now initiate or schedule video calls as needed, supported by powerful, intuitive tools including microphone/camera controls and screen sharing. Virtual agents can seamlessly collaborate with specialists during the video call to address complex issues, accelerating resolution times and ensuring greater accuracy. In the future, every session will be recorded, supporting quality assurance efforts and enabling effective training and continuous optimization.

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“Patelco’s visionary approach to digital banking has made them a phenomenal partner, and we’re thrilled to see how they’re leveraging our platform to transform member engagement. This partnership is proving that when innovation meets the right technology, the result is a smarter, more secure, and deeply connected member experience, and this is setting a new standard in the credit union space,” said Jeetu Narayan, General Manager, Products & Cloud Business, [24]7.ai

A Holistic Transformation in Member Engagement

This latest launch builds on Patelco’s long-standing partnership with [24]7.ai, which has already modernized multiple touchpoints across the member journey. From AI-powered chatbots that deliver instant, accurate answers, to secure messaging over Apple Messages for Business and SMS, and multimodal authentication tools, Patelco is meeting modern customer demands at scale. As [24]7.ai continues to lead the CX evolution, this collaboration represents a key milestone in Patelco’s journey and sets a new benchmark for digital-first, human-centric experiences in the BFSI sector.

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Source – PR Newswire

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