Gleen AI, a pioneer in AI-driven customer experience solutions, is proud to announce its rebranding to Alhena AI. This transformation reflects the company’s evolution from a cost-saving customer support chatbot to a powerful omnichannel AI platform that drives profitability for online retailers.
“We’ve come a long way from being just an AI-powered support solution—we’re now a partner to customers in driving profitability,” said Ashu Dubey, CEO and Co-founder of Alhena AI. “As our role has evolved, it was time for our identity to reflect that transformation. Alhena symbolizes our ambition to reach for the stars and guide our customers to success through the use of Generative AI.”
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Introducing Alhena AI: Redefining Shopping & Support for eCommerce
Alhena AI empowers eCommerce businesses with personalized, omnipresent AI assistance that scales effortlessly without compromising the brand’s quality. It is 100% hallucination-free and enhances the shopping and support experience — from discovery to post-purchase.
Products:
- Alhena AI Support Concierge: Automates 70% of customer inquiries—order tracking, returns, and basic support—cutting support costs. Complex cases are smoothly handed off to human agents with full context, ensuring seamless customer experiences.
- Alhena AI Shopping Assistant: Turns browsing into buying with guided discovery, tailored product recommendations, smart FAQs, and perfectly placed nudges. The assistant provides conversational, human-like shopping interaction from discovery to checkout.
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- Alhena AI Agent Assist: Transforms support agents into top performers by summarizing tickets, drafting responses, and improving resolution speed. With Alhena AI, CS teams resolve tickets twice as fast, without needing additional headcount.
- Alhena AI Social Commerce: Supports, guides, and converts on social platforms customers are already engaging on. Whether it’s in comments, DMs or reels, Alhena AI provides personalized recommendations and instant answers to guide shoppers to checkout, in over 90 languages.
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Source – PR Newswire
