RingCentral, a global leader in AI-powered business communications, has announced the acquisition of CommunityWFM, a cloud-based, AI-first workforce management software provider focused on contact center
Convey, a prominent provider specializing in customer engagement solutions for heavily regulated sectors, recently unveiled its revamped website at goconvey.com. This launch follows the company’s
ThriveCart, the leading cart and checkout platform which empowers 65,000 digital entrepreneurs and businesses, is excited to announce the launch of its newest feature: a
Iterable, the AI-powered customer communication platform, has expanded its partnership with Movable Ink, a leader in AI-powered personalized content, to offer marketers enhanced capabilities for
Intelligent, specialized agents working alone or together to create, test, and optimize omnichannel customer experiences, strictly adhering to brand image and accessibility requirements. Airship, the
New Lucidworks Studio empowers business teams to create cutting-edge AI applications that compete with LLM-style interactive experiences. Lucidworks, the leader in AI-powered search and discovery
In response to demand for its CDP Trade-Up program, Treasure Data also debuts the Migration Agent to accelerate CDP replacements up to 60% faster Treasure
Everise, a leading customer experience (CX) solutions provider, unveiled a strategic partnership with Krisp, deploying its industry-leading real-time voice AI platform across Everise’s global agent
Acxiom Salesforce Practice combines the strengths of Acxiom and RafterOne, enabling brands to activate insights across every cloud and touchpoint with a single partner Acxiom,
Now part of the SoldBy8 level of 8×8’s Technology Partner Ecosystem, Creovai brings real‑time agent guidance and conversational intelligence that translate directly into faster agent
Gerent augments TELUS Digital’s agentic AI expertise to empower human and autonomous CX agents TELUS Digital Experience, a leading global technology company specializing in digital
ServiceNow Core Business Suite empowers organizations of all sizes by connecting employees, suppliers, systems, and data in one place New Finance Case Management solution uses
Unified Engagement from Zoom CX and ServiceNow integrates voice, video, and digital channels directly within the ServiceNow AI Platform for a simpler agent experience and
Designed to optimise the channel partner experience, the Intangi Iris platform will streamline configuration and design, simplifying the process of crafting tailored customer solutions. Allied
Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, introduced Talkdesk Utilities Experience Cloud™, an
First-of-its-kind solution proactively combats digital threats leveraging intelligent automation and expert human oversight Alorica Inc., a global leader in tech-powered customer experiences (CX), announced its
New product and services bundle makes it easy to get up and running quickly with Five9 and Salesforce Service Cloud Voice BYOT Five9, provider of
Welcome to today’s Marketing Tech Insights roundup! In this edition, we’ll look at important updates, helpful articles, and tools to boost your marketing strategies. We’ll
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