AudioCodes, a leading provider of unified communications voice, contact center and conversational AI applications and services for enterprises, announced that it has expanded its award-winning Meeting Insights solution to support Zoom meetings. This strategic enhancement addresses the challenges faced by organizations that rely on multiple UCaaS platforms like Microsoft Teams and Zoom to facilitate collaboration and derive insights from their meetings in today’s dynamic digital workplace.
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The expansion of Meeting Insights to include Zoom support also tackles the issue of data silos that often hinder the ability to gain a holistic view of meeting content and trends across different unified communications platforms. “By extending Meeting Insights to Zoom, we’re empowering organizations with a truly unified and uniform meeting intelligent solution,” said Shabtai Adlersberg, CEO of AudioCodes. “This strategic enhancement allows enterprises to unlock the full potential of their meeting data across platforms, driving productivity and informed decision-making at all levels.”
As automated meeting solutions become the new standard, AudioCodes is proud to lead the revolution in how businesses extract value from their virtual interactions. The AI-powered Meeting Insights solution stands at the forefront of this transformation, offering a unified meeting intelligence platform that seamlessly integrates with existing workflows. By automatically joining meetings, managing schedules, and enhancing collaboration through advanced capture and analysis of crucial information, Meeting Insights is changing the game. Leveraging expertise in voice and conversational AI technologies, AudioCodes has created a solution that transforms virtual gatherings into reusable knowledge resources. This allows participants to focus on meaningful conversations while AI handles note-taking, summarization, and knowledge sharing. With Meeting Insights, AudioCodes is not just improving meetings; it is redesigning how organizations collaborate and innovate in the new digital workspace.
Meeting Insights offers a comprehensive set of features and benefits, standing out with its expanded solution that provides a unified experience across platforms and delivers enterprise-wide value.
- Unified Meeting Repository: Centralize all meeting data from both Teams and Zoom in one secure, searchable location.
- Cross-Platform Consistency: Experience the same advanced AI-powered features such as transcription, summarization and action item tracking across both platforms.
- Flexible Integration: Easily add Meeting Insights to Zoom meetings through forwarded invitations or ad-hoc from the Meeting Insights portal.
- Enhanced AI Ecosystem Integration: Meeting Insights distributes both Zoom and Microsoft Teams meeting recaps via email, making them searchable and accessible by AI tools like Microsoft Copilot. This integration amplifies the value of meeting data, allowing organizations to leverage insights across their existing AI and business intelligence platforms.
- Enhanced Data Mining: Gain comprehensive insights into meeting patterns and productivity across your entire organization.
- Enterprise-Grade Data Security: Benefit from robust features like data encryption at rest and in transit, role-based access control, data retention policies, audit trail of user activities, compliance with regulations such as GDPR, CPRA, CCPA, certified ISO 27001, ISO 27032, SOC2 Type II.
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