Alvaria, a global leader in enterprise-scale customer experience (CX) solutions, announced a strategic partnership with UJET, Inc., a leading provider of AI-powered cloud contact center platforms. Together, the two companies are delivering a powerful, integrated solution designed to address the growing demand for secure, compliant, and modernized cloud contact center solutions with cutting-edge outbound capabilities, powered by the Alvaria Intelligence Platform.
This partnership leverages Alvaria’s best-in-class compliant outbound technology and UJET’s innovative AI-powered cloud contact center platform to create a unified solution for organizations seeking to enhance security, compliance, and customer experience while optimizing outbound campaigns.
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“This partnership represents a milestone in enabling enterprises to achieve effortless scalability, seamless customer interactions, and compliance without compromise,” said Michael Judd, CEO of Alvaria. “Our collaboration with UJET highlights our vision of creating transformative, future-ready solutions that empower businesses to exceed expectations and redefine operational success.”
“The contact center market is rapidly evolving, and businesses are increasingly looking for cloud solutions that can help them meet the growing demands of their customers,” said Vasili Triant, Co-CEO of UJET. “This partnership brings together two of the most innovative companies in the industry to deliver a solution that is uniquely positioned to meet those needs while ensuring compliance and data security.”
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The integrated solution from Alvaria and UJET offers the following key benefits:
- Enhanced Security and Compliance: Meets stringent compliance and security standards, including SOC 2, PCI DSS, TCPA, and HIPAA.
- Improved Customer Experience: Provides organizations with the ability to deliver personalized, efficient interactions across all channels.
- Increased Agent Productivity: Equips agents with advanced tools and actionable insights to optimize performance and efficiency.
- Reduced Operational Costs: Streamlines workflows and drives cost savings by improving operational efficiency.
- Optimized Outbound Outreach: Enhances contact rates, reduces costs, and ensures adherence to industry regulations through Alvaria’s advanced outbound dialing technology.
This partnership marks a significant milestone in the contact center industry, combining the strengths of Alvaria and UJET to empower organizations with secure, scalable, and future-proof technology.
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Source – Businesswire
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