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Tag Customer experience

Press Ganey Forsta Acquires InMoment, Boosting AI Innovation in Customer Experience

Press Ganey Forsta Acquires InMoment Boosts AI CX Innovation

Combined technology and expertise will support clients with a deeper, data-driven understanding of their customers—delivering personalized insights that drive innovation and growth Press Ganey Forsta, a leading provider of experience measurement, data analytics, and insights, announced it is acquiring InMoment,…

NICE and AWS Partner to Boost End-To-End Customer Service

NICE and AWS Partner to Boost End-To-End Customer Service

Collaboration brings together cloud and AI expertise to simplify and speed up enterprise automation through joint go-to-market initiatives, co-innovation and deeper technology integrations NICE announced a new strategic collaboration agreement (SCA) with Amazon Web Services (AWS), to transform how businesses deliver customer…

GCI Collaborates With Netcracker to Enhance Customer Experience

GCI Collaborates With Netcracker to Enhance Customer Experience

Leading Telecommunications Operator in Alaska Will Benefit From Continued Partnership Using Industry-Leading BSS/OSS Platform Netcracker Technology announced that GCI, Alaska’s largest communications provider, has extended its partnership with Netcracker to improve the operator’s customer, revenue and operations management systems. These capabilities…