Customer Experience, Service & Success

Luware Expands Global Footprint with North American Headquarters in New York

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July 15, 2025

ActiveCampaign Launches WhatsApp Messaging to Elevate Conversational Marketing

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July 10, 2025

Pipeliner CRM Celebrates Rapid Expansion with New Products

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July 9, 2025

Cognigy Tops as Leader in Opus Research’s 2025 Conversational AI Intelliview

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July 8, 2025

Jeff Lebold Joins Hammerspace as Vice President of APAC Region

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July 3, 2025

ZoomInfo Continues to Dominate in Customer Satisfaction and Market Presence

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July 3, 2025

Deeto Raises $12.5 Million to Redefine B2B Buyer Journey

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July 3, 2025

Staysure Selects NiCE to Deliver Seamless Insurance Experiences

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July 2, 2025

TalkTalk, NiCE Team up to Deploy CXone Mpower for Customer Experience

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July 1, 2025

Syncfusion Drives AI-Powered Automation in Its Customer Support Platform, BoldDesk

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June 27, 2025

UJET, 67 Percent of Retailers Haven’t Digitized Customer Service for Mobile Phone Era

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June 27, 2025

Emplifi Finds Airline Response Rates on Instagram Increased by 14 Percent

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June 26, 2025

Careington Implements Cognigy’s Voice AI Solution to Elevate Customer Service

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June 25, 2025

AVOXI Embeds AI into Cloud Voice Platform for Advanced Capabilities

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June 24, 2025

Consumers Demand Fines for Long Hold Times, 8×8 Survey Finds

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June 22, 2025

Bluegrass Network Selects Vonage to Elevate Customer Communication

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June 18, 2025

Smart Communications Simplifies Digital Archiving With Launch of SmartHUB

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June 17, 2025

H&R Block Transforms Into AI Customer Care Organization With NiCE CXone Mpower

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June 17, 2025