ECI Software Solutions has introduced a new built-in ecommerce AI Agent designed to simplify operations for digital merchants and help them better compete in an increasingly demanding online market. The company, known for its AI powered cloud software that supports small and medium sized businesses, has integrated this intelligent tool directly into its EvolutionX ecommerce platform, which also supports the Spruce eCommerce experience.
The new AI Agent is engineered to eliminate many of the challenges businesses face when managing online catalogs, customer interactions, and real-time data. Instead of relying on third-party plug-ins that often require complicated integration, ECI’s solution is embedded into a merchant’s existing workflow. This approach reinforces the company’s focus on delivering what it calls Practical AI, ensuring advanced technology is secure, accessible and aligned with SMB growth requirements.
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Chris Fisher, Vice President of Global Ecommerce at ECI Software Solutions, emphasized the growing digital pressures ecommerce companies are dealing with. “Ecommerce businesses today are managing more digital complexity than ever, from maintaining ecommerce catalogs and product data to keeping pace with evolving customer expectations,” he said. As Fisher explained, many smaller organizations lack the technical resources or budget to deploy modern AI tools typically reserved for enterprise level players. He added, “Most don’t have the time, budget, or in-house expertise to implement advanced AI tools that typically only large companies can afford. By building AI directly into our ecommerce platform, we’re eliminating those barriers and giving users a practical, simple, secure way to streamline everyday tasks, uncover insights in real time, and build the kind of digital resilience they need to compete long term.”
The AI Agent supports merchants with instant insights into sales performance, customer behavior, and emerging opportunities. Through a conversational dashboard interface, users can analyze accounts, identify loyal buyers, and detect warning signs if customers appear to be disengaging. The tool can also enhance product listings automatically by adding relevant information and keywords to improve search visibility and conversion rates. To protect revenue, the system monitors transactions for unusual patterns, flags suspected fraud, and minimizes manual intervention while ensuring that legitimate orders are not disrupted.
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Early adopters are already seeing meaningful efficiencies. Vicky Sollars of The Business Supplies Group Ltd. shared her experience, stating, “Using ECI’s ecommerce AI Agent tool was genuinely impressive; it even picked up details like whether a product was biodegradable. Normally, writing one product description from scratch takes around 20 minutes (and even longer if we’re missing information). With the AI tool, I managed to create 50 descriptions in just half an hour. The time saved and the level of detail it captured were remarkable.” Confidence in risk analysis has also improved, according to Office Central’s Clive Katz, who noted, “It’s impressive how the AI Agent zeroed in on a suspicious order and even explained the reasoning behind its score. Seeing it spot those tricky risk signals really builds confidence in the AI order fraud analysis. Our team is now using it for any guest orders moving forward.”
ECI plans to expand the capabilities of the AI Agent as part of a broader strategy to connect more intelligent technology across its ecommerce ecosystem. The tool will be offered at no additional cost starting in November to merchants using EvolutionX and Spruce eCommerce, providing immediate access to new and existing customers. It will extend to additional integrated solutions including DDMSPlus, Red Falcon, e-automate and Deacom across distribution heavy sectors such as HVAC, plumbing, electrical, industrial supplies, safety, gas and welding and MRO.
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