Kyndryl Transforms Virginia DMV IT for Customer Experience

Kyndryl, a leading provider of mission-critical enterprise technology services, announced that it is working with the Virginia Department of Motor Vehicles (DMV) to modernize the customer experience. The initiative aims to speed up and improve the processing of over 200,000 transactions daily.

The Virginia DMV has engaged Kyndryl to replace its Citizen Services Solution (CSS) with a cloud-native architecture to power its vehicle, driver and business applications. The new system, called MAX, was developed in the State of Arizona and is available to other jurisdictions through an intergovernmental agreement.

The project will migrate and update critical applications from a mainframe system to a more modern and flexible cloud infrastructure on Microsoft Azure. The MAX system, implemented by Kyndryl, will be used by internet users and DMV employees throughout the Commonwealth of Virginia at DMV headquarters, customer service centers and call centers, and will interface with other agencies throughout Virginia and across the nation.

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“The DMV technology transformation has been years in the making,” said Virginia Secretary of Transportation W. Sheppard Miller III. “With Governor Glenn Youngkin’s commitment to a best-in-class DMV, we now have a winning plan and a winning partner in Kyndryl, and the citizens of Virginia will be the real winners.”

“As the Commonwealth agency with the most direct interaction with Virginians, it is our responsibility to continually enhance the services we provide. The MAX system is not only transforming our operations to meet demands, but we are also setting the stage for a more efficient, secure and customer-focused future,” said Gerald Lackey, Commissioner of the Virginia DMV. “This modernization will ensure that we are better equipped to support daily transactions, while improving the overall experience for our customers.”

James Rutledge, President, Kyndryl U.S., added, “This modernization underscores Virginia’s focus on delivering streamlined, technology-driven services that reduce costs and improve outcomes. By leveraging innovative technology, we are excited to help the Virginia DMV team enhance efficiency, security and accessibility while providing a better experience for residents and maximizing the impact of public resources.”

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Kyndryl’s work to modernize the Virginia DMV will:

• Improve the Customer Experience: Creating an enhanced customer-centric system, facilitating more efficient and secure processing of driver and vehicle transactions for customers while enabling enhanced data validation for the DMV.
• Enhance Security: Introducing industry-leading technology to meet federal and state security standards and protect sensitive customer data.
• Drive Innovation: Leveraging a more powerful cloud environment, Virginia DMV will have an agile platform for continual innovations and better services for residents and DMV partners.

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Source – PR Newswire

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