Omilia, a global leader in enterprise conversational AI, has appointed Marios Fakiolas as Chief Technology Officer (CTO), marking a significant milestone as the company accelerates its transformation into an AI-native organization.
Fakiolas returns to Omilia at a pivotal moment in the evolution of Conversational AI. With more than two decades of experience spanning defense, software engineering, enterprise platforms, and AI startups, he brings deep technical acumen and a proven track record in building cutting-edge, scalable systems. He originally joined Omilia in 2017 and played a critical role in shaping the company’s early voice-first AI solutions.
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In 2021, he founded HelloWorld PC, a boutique technology firm that quickly gained recognition for delivering advanced AI and engineering solutions across sectors. Now, he re-enters Omilia with a renewed focus and bold vision to drive its next era of intelligent automation.
“We are moving beyond chatbots into intelligent, agentic systems that understand nuance, respond dynamically and drive business results,” said Marios Fakiolas, newly appointed CTO at Omilia. “I’m honored to return to lead the transformation of our technology stack and empower our teams to innovate boldly.”
Fakiolas will report directly to Dimitris Vassos, Omilia’s CEO and Co-founder, who praised his return as a strategic move to align the company’s technical vision with evolving market demands.
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“Marios is a rare blend of visionary and operator his experience in scaling AI-native architectures and leading high-performance engineering teams is exactly what we need at this moment,” said Vassos. “We’re entering a new phase of AI-driven customer engagement, and I’m excited to partner with him to redefine the future of enterprise interactions.”
Under Fakiolas’ leadership, Omilia’s technology roadmap will center on four foundational pillars:
- AI-first engineering culture
- Cloud-native, data flywheel architecture
- End-to-end integration of generative AI (GenAI)
- Agentic AI capabilities for transformative customer service experiences
This appointment underscores Omilia’s commitment to staying ahead of the curve in enterprise AI, focusing on trust, scalability, and meaningful impact in every customer interaction.
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