Skyvia, the most comprehensive data integration platform, has introduced Simply Contact’s success story of automating dataflows, streamlining analytics, and improving performance using its no-code solution.
By connecting Zendesk with Salesforce and other CRM systems, Simply Contact achieved a 15% boost in productivity, a 10% reduction in data management costs, and over a 3% increase in customer satisfaction.
Simply Contact, a global BPO provider supporting the fintech, retail, logistics, and travel industries, manages thousands of customer interactions daily. With each client using different systems for calls, messaging, and support, consolidating data and reporting on customer satisfaction and agent efficiency became increasingly complex.
Marketing Technology Insights: Transform Workflow Automation and Data Management with Orchestration Studio
Skyvia enabled Simply Contact to centralize communication data, automate reporting, and extract real-time insights — without requiring additional development resources. The platform’s ETL functionality allowed the team to connect Zendesk with Salesforce and other CRMs, transforming data into actionable metrics across all client accounts.
“Skyvia has significantly enhanced data processing efficiency, so the company receives the most up-to-date information 20% faster,” shared the Simply Contact team.
Marketing Technology Insights: MessageGears, 70 Percents of Retail Brands Prefer Composable Customer Data Solutions
These improvements have helped Simply Contact reduce routine inquiry volume, scale support during seasonal demand spikes of up to 200%, and enhance self-service capabilities for end users.
About Skyvia
Skyvia, the universal cloud data platform that empowers businesses to seamlessly integrate, backup, and manage their data. Powered by Devart, a renowned vendor of database connectivity solutions since 1997, we bring you a powerful and intuitive solution that simplifies data integration and management.
Whether you’re an IT professional or a business user with no technical skills, Skyvia offers a no-coding, wizard-based approach to meet your data needs. With just a few clicks, you can effortlessly integrate cloud applications, perform cloud-to-cloud backups, and efficiently manage your data.
Our platform supports a wide range of popular cloud apps and on-premise data sources, including Salesforce, Dynamics CRM, Quickbooks Online, SQL Server, Amazon Redshift, Google BigQuery, and many more. Discover the flexibility and versatility of Skyvia as it enables you to connect and harness the full potential of your data.
Marketing Technology Insights: Brunner Acquires Rakuten Advertisings Performance Solutions Business
Source – PR Newswire
For media inquiries, you can write to our MarTech Newsroom at sudipto@intentamplify.com
