Spryker Unveils Self-Service Portal to Supercharge B2B Productivity

Spryker, the leading composable commerce platform for global enterprises, announced the launch of its Self-Service Portal, a major product release designed to help B2B organizations unlock operational efficiency, reduce costs, and deliver a smoother end-to-end customer experience. The product release also introduces a number of other efficiency unlocking updates including Order Amendments which gives buyers more control over their post-purchase journey.

75% of B2B buyers prefer self-service buying experiences (Gartner) and 54% of people who switch suppliers cite poor-quality digital customer experience as a reason to go elsewhere (McKinsey). As B2B customers expect easier, more seamless buying and aftersales experiences, those companies without a streamlined self-service option will struggle to keep up with customer expectations due to disconnected systems, manual work, and rigid processes.

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Spryker’s Self-Service Portal is designed to unify customer interactions into a single, user-friendly platform. Created with complex B2B workflows in mind, the platform offers features like 24/7 account dashboards, asset and claims management, and account-specific pricing. As a one-stop shop, it supports a seamless aftersales experience, increasing efficiency, improving customer satisfaction, and driving profitable growth.

“This new offering is aimed squarely at one of B2B’s biggest pain points: the complexity of managing ongoing customer interactions across fragmented systems and channels,” said Boris Lokschin, Chief Executive Officer and Co-founder at Spryker. “With B2B buyers continuing to become more and more comfortable with self-service spending, now is the time for enterprises to get ahead. Our customers are telling us they want to serve their customers faster, better, and at lower cost. This product delivers on that need by turning traditionally manual, high-touch processes into streamlined, self-service experiences.”

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A Portal That Puts Customers in Control

The Spryker Self-Service Portal is a centralized, intuitive platform where customers can independently manage their orders, assets, services, and inquiries with no tickets or calls required.

Key benefits of the product include:

• Real-time insights through the Self-Service Dashboard that tracks orders, invoices, and account details, promoting transparency and control.
• Streamlined operations with Asset Management for organizing digital and physical assets tied to customer accounts.
• Increased customer autonomy with Inquiry & Claims Handling tools for customers to manage requests, claims, or issues.
• Simplified appointment scheduling and secure document sharing with Service Appointments & File Management.

The Spryker Self-Service Portal optimizes aftersales processes for B2B buyers, sales teams, and customer support teams, ultimately fostering business growth. The result is a more responsive and transparent customer experience, plus significant efficiency gains for businesses that no longer need to manually handle every interaction. The Spryker Self-Service portal is available as a standalone product to Spryker customers.

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Source – GlobeNewswire

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