Customise Consent Preferences

We use cookies to help you navigate efficiently and perform certain functions. You will find detailed information about all cookies under each consent category below.

The cookies that are categorised as "Necessary" are stored on your browser as they are essential for enabling the basic functionalities of the site. ... 

Always Active

Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.

No cookies to display.

Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.

No cookies to display.

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.

No cookies to display.

Performance cookies are used to understand and analyse the key performance indexes of the website which helps in delivering a better user experience for the visitors.

No cookies to display.

Advertisement cookies are used to provide visitors with customised advertisements based on the pages you visited previously and to analyse the effectiveness of the ad campaigns.

No cookies to display.

StatCounter - Free Web Tracker and Counter
The Enterprise Guide on Innovation and Security with Generative AI

Syncfusion Drives AI-Powered Automation in Its Customer Support Platform, BoldDesk

Syncfusion, Inc., the enterprise technology provider of choice, announced significant updates to BoldDesk, its customer service and help desk ticketing platform. This release includes new, AI-driven automation features that shorten response time, reduce manual work, and give developers greater control over customer-support data.

BoldDesk began as an in-house project built by our own engineers to organize the daily support queue, and that personal experience shapes every iteration,” said Daniel Jebaraj, CEO of Syncfusion. “The latest enhancements focus on harnessing AI to do the busywork, while preserving the transparency, governance, and open-API flexibility support teams expect.”

Marketing Technology Insights: TechAid Dubai Delivers Strategic Data Protection Training to GAC Group

These enhancements advance the BoldDesk Team’s goal to leverage AI for everyday support tasks and streamline agent workflows without adding complexity. The release centers on three themes: action-oriented AI; frictionless ticketing; and unified, omnichannel data. New features include:

  • AI actions execute tasks for you: Copilot can cancel orders, update licenses, and call external APIs directly from a ticket or chat.
  • AI-suggested replies in notifications: The AI can insert a context-aware suggestion into the automatic email sent to customers when they submit a ticket.
  • Live chat speeds up conversations: AI-written summaries and subject lines and service-level agreement (SLA) timers help agents close chats faster.
  • Drag-and-drop ticket forms: Group fields, preview attachments, and share links so agents reach the correct info faster.
  • No-code workflows gain safeguards: New business-hour conditions and execution logs improve workflows. A new draft mode lets admins test automations before launch.
  • Deeper integrations: Two-way Salesforce sync, new voice apps, and ticket automerging bring omnichannel context into a single view.
  • Usage dashboards and new languages: AI-specific analytics, persistent layouts, and six additional UI languages show ROI and support global teams.

Marketing Technology Insights: Appcast Launches Recruiting Industry’s First Brand Marketing Solution

In addition to these updates, BoldDesk continues to deliver its signature value: unlimited agents for a single flat fee, ticket resolutions up to three times faster than siloed inboxes, and a centralized workspace that scales with growing teams. BoldDesk customers can enable these new features from the platform’s admin center.

Marketing Technology Insights: Wayfound Is Now an AI Agent Monitoring Partner for Agentforce 3

Source – GlobeNewswire

For media inquiries, you can write to our MarTech Newsroom at sudipto@intentamplify.com

Share With
Contact Us
StatCounter - Free Web Tracker and Counter