Talkdesk Earns AWS Competency for Financial Services

Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, announced it has achieved the Amazon Web Services (AWS) Financial Services ISV Competency. Talkdesk has been recognized for its expertise in using AWS technologies and proven success in empowering banking and insurance customers with innovative, industry-specific tools that transform client experiences and build customer loyalty.

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AWS Competency Partners are measured against a high standard to gain an AWS Specialization, which helps AWS customers find service providers with the right expertise, solutions, and experience to meet their organization goals.

Talkdesk offers a robust suite of integrated CX applications and products tailored to specific industries’ use cases. Now designated as trusted AWS-based solutions, Talkdesk Financial Services Experience Cloud™ for Banking and Talkdesk Financial Services Experience Cloud for Insurance enable banking and insurance companies to deliver connected, intelligent, and secure client interactions more effortlessly across any communication channel. Featuring out-of-the-box integrations to core banking and digital banking platforms, policy administration, and claims management platforms, the digital-first solutions tie together data from across the client journey and deliver immediate time to value. The platforms are also infused with industry-trained AI and machine learning capabilities to drive agent productivity by promoting real-time assistance and prioritizing activities that result in high-value interactions.

Proven customer success with Talkdesk Financial Services Experience Cloud within the banking and insurance industries, with customers such as WaFd Bank, Root Insurance, BankUnited, and Ouro, drove the Competency designation. WaFd Bank was recognized in 2023 and 2023 with a CX Innovators Award for its conversational AI-driven contact center solution powered by Talkdesk Financial Services Experience Cloud for Banking and Amazon Lex.

This is the fourth AWS Competency for Talkdesk, following the award of the Healthcare ISV Competency in July 2024 and Conversational AI Software and Retail ISV Competency achievements in 2023.

Supporting Quote

Rahul Kumar, general manager of Financial Services at Talkdesk, said: “The future in banking and insurance is going to be driven by connected ecosystems driven by technology partners working together to unlock business value for organizations. The AWS Financial Services ISV Competency recognizes how Talkdesk’s industry-specific innovation on AWS powers customer success. We look forward to partnering with more AWS financial services customers to help them transform client experiences through personalized, intelligent, and secure engagements across voice and digital channels.”

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Source – Businesswire