Transcosmos has introduced its new conversational voicebot, trans-AI VoiceBot, in South Korea, marking a significant advancement in AI-powered customer service solutions. This voicebot combines cutting-edge natural language processing, generative AI, and voice recognition technologies to enable more natural, context-sensitive conversations with customers. Its design allows it to handle complex queries smoothly and adapt flexibly to a range of customer needs, enhancing the overall quality and continuity of customer interactions.
Complementing transcosmos’s existing AI products in South Korea, such as the trans-AI ChatBot and the speech recognition and analysis tool “transpeech,” the trans-AI VoiceBot supports both inbound and outbound customer service functions. For inbound services, it employs a voice navigation system that automates routine inquiries like booking information and chatbot surveys, allowing clients to quickly address customer needs without routing calls to human agents. This automation not only relieves customer service representatives from repetitive tasks but also speeds up service delivery for customers.
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On the outbound side, the voicebot autonomously makes calls to customers, providing personalized information on matters such as health checkup bookings and overdue payments. During these interactions, the AI analyzes conversations in real time to accurately interpret customer intent and deliver appropriate responses. This intelligent automation elevates service quality while streamlining operational workflows.
To best meet client needs, transcosmos offers the trans-AI VoiceBot through a hybrid service model that blends custom-built and SaaS (Software as a Service) approaches. This enables the solution to maintain strong data security and technological competitiveness with continuous updates while optimizing scalability and reducing upfront development costs. The hybrid model also allows transcosmos to provide cost-effective services tailored to clients’ specific environments.
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Transcosmos aims to maintain its leadership in South Korea’s AI Contact Center (AICC) market by sustaining ongoing innovation and delivering reliable services. With a workforce of approximately 10,000 employees, transcosmos Korea supports over 350 clients across industries through business process outsourcing and a wide array of services, including IT solutions, e-commerce, digital marketing, field services, education consulting, contact center operation, direct mail, and omnichannel system management. By customizing solutions for each client, transcosmos Korea helps optimize costs, boost sales, enhance productivity, and improve customer satisfaction.
The launch of trans-AI VoiceBot reinforces transcosmos’s position as a key player in advancing AI-driven customer service capabilities in South Korea, combining technological sophistication with practical applications that meet the needs of diverse industries.
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