Vymo, the Sales Engagement Platform trusted by over 350,000 financial sales people globally, has launched CollectIQ, marking its formal entry into the debt collections space. Designed specifically for banks and non-banking financial companies (NBFCs), the solution brings together AI-driven prioritization, automation, and integrated agent enablement to help institutions drive better recovery outcomes.
The move comes at a time when India’s financial sector is sharpening its focus on curbing non-performing assets (NPAs) and strengthening post-disbursal recovery efforts. According to the Reserve Bank of India’s Financial Stability Report, the GNPA ratio for scheduled commercial banks could rise from 2.7% in March 2024 to 3% by March 2026 under baseline scenarios — underscoring the need for proactive, data-led collection strategies.
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“Collections teams have traditionally been underserved by technology, even though it plays a critical role in the health of a lender’s portfolio,” said Yamini Bhat, Co-founder and CEO of Vymo. “With CollectIQ, we are bringing automation, intelligence, and customer-centricity into collections — helping financial institutions recover smarter and more efficiently.”
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CollectIQ acts as a single pane of glass for collections — bringing together case allocation, agent tracking, customer engagement, and integrated payment workflows into one intelligent system. It allocates accounts based on real-time inputs like agent proximity, performance history, and risk profiles. It provides live visibility into field activities through geo-verification and instant updates, and nudges agents toward the next-best action while enabling on-the-spot digital payments. The platform is fully integrated with lenders’ core systems such as LMS, CRM, and payment gateways, streamlining both operations and reporting.
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Source – PR Newswire
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