Wayfound Is Now an AI Agent Monitoring Partner for Agentforce 3

Wayfound became a new monitoring partner for Agentforce, announced at Salesforce’s Agentforce 3 Release Event. Wayfound now extends Salesforce’s Agentforce Command Center capabilities by providing advanced observability and management tools for AI agents, enabling business leaders to comprehensively supervise agent behavior, set real-time alerts, and ensure compliance in enterprise environments.

Through this integration, all agent interactions streamed into Salesforce’s Data Cloud can connect with Wayfound’s powerful AI agent supervision and management platform. Leveraging industry standards like Model Context Protocol (MCP) and OpenTelemetry as well as a custom Agentforce Connector, this partnership helps ensure single-pane unified visibility, proactive alerting, and consistent, high-quality agent performance for all AI agents across the enterprise.

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“We are thrilled to bring Wayfound’s capabilities to Salesforce customers to enhance the observability and supervision layer for all AI agents,” said Dr. Tatyana Mamut, CEO of Wayfound. “The investment in Agentforce Command Center underscores the importance of AI agent management in the enterprise setting, as organizations become increasingly complex and look to confidently scale human-AI collaboration.”

Enterprises and development teams building on Agentforce can use Wayfound to provide independent third-party agent supervision and auditing trails. Paulomi Gudka, Managing Director for realfast helps companies with Agentforce find confidence and ROI faster with Wayfound: “With Wayfound’s AI monitoring and supervision in place, our enterprise customers can be assured that their AI agents are complying with guidelines and behaving as intended. Wayfound’s connector for Agentforce makes it easy to get all the agent analytics from Salesforce into a business-friendly UI and create recommendations that help agents improve.”

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Launched in April 2024, Wayfound is the world’s first no-code AI agent Management and Supervision platform, ensuring business users can monitor, manage, and actively supervise AI agents for compliance to guardrails, user sentiment, knowledge gaps, effectiveness of tool calls, and Agent-to-Agent interaction. Customers are able to deploy AI agents 75% faster with Wayfound.

Look for Wayfound on Salesforce AppExchange and Agent Exchange this summer, or contact us directly to learn more about enhancing your AI agent strategy.

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Source – PR Newswire

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