TextUs, the leading provider in business texting solutions, announces the launch of short codes as a supported number type, addressing a significant demand from businesses seeking to optimize their SMS marketing strategies. This advancement bolsters the company’s competitiveness by offering…
Talkdesk, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, announced the integration of agentic AI across its entire AI platform, now branded as Talkdesk Ascend AI™. Marketing Tech Insights: WordLift and Breadcrumbs…
WordLift, the Italian startup leading in SEO and Generative AI for eCommerce with clients like Ray-Ban, Oakley, and Kinsta, announces a strategic agreement with Breadcrumbs Inc, a U.S.-based company specializing in lead scoring with clients such as MailUp and Thinkific.…
Grammarly, the trusted AI assistant, is announcing a set of capabilities for organizations to measure the impact of communication effectiveness on employee productivity and key business metrics: Marketing Tech Insights: Total Expert Launches Engage SMS for Real-Time Customer Connection Grammarly,…
Total Expert, the FinServ leader in customer engagement software, launched Engage SMS, a purpose-built text messaging tool that enables lenders to create compliant, two-way conversations with their customers in real time to build loyalty and drive conversions. Engage SMS gives…
Braille Institute is proud to announce the launch of its newly redesigned website, which sets a new standard in accessibility and usability for visitors who are blind, low vision, or sighted. This comprehensive redesign, created in partnership with iFactory, a leading digital marketing…
Trump Media & Technology Group, operator of the social media platform Truth Social, announced that it has successfully launched an app for iOS mobile devices and for Apple TVs to access the Truth+ streaming platform. Marketing Tech Insights: Sixty percent…
Sixty percent of artificial intelligence (AI) deployments in the contact center are low maturity, according to a new AI Maturity Benchmark Report by UJET, a leading provider of AI-powered cloud contact center solutions. The data – which found low maturity deployments…
Reltio, the leader in data unification and management, launched its latest product release featuring capabilities to empower data leaders, by further strengthening its best-of-breed data unification offerings for multidomain MDM and customer 360 profiles. This includes dynamic segmentation using behavioral data and general availability…
Discover how AI and customer experience in manufacturing are transforming the industry by enhancing personalization, streamlining support, and optimizing processes. Explore key insights and real-world applications driving innovation and customer satisfaction. Artificial Intelligence (AI) is rapidly transforming industries across the…
Powerful AI enhancements accelerate and optimize media organizations’ content engagement and monetization SymphonyAI, a leader in predictive and generative AI SaaS products for the enterprise, released new AI functionality on the Revedia platform for media organizations to more efficiently understand FAST,…
New executives are transforming the ecommerce platform’s approaches to go-to-market strategy, global partnerships and global services BigCommerce, an open SaaS, composable ecommerce platform for fast-growing and established B2C and B2B brands and retailers, announced the addition of three new executive…
One Of The First Platforms To Integrate, Vida’s AI Phone Agents Now Deliver Emotionally Expressive, Multilingual Conversations, Setting A New Benchmark In Customer Experience Vida, a leader in advanced AI voice solutions for telecom providers and SMBs, announced its integration…
New strategic partnership combines Intellias’ industry-leading technology expertise with PriceSpider’s global brand commerce solutions and data-powered insights PriceSpider, the brand commerce leader that makes every moment shoppable, and Intellias, a global software engineering and consulting company, announced a strategic partnership. The…
Launch of Interact Represents Holding Company’s Newest Platform to Orchestrate End-to-End Brand Marketing that Drives Business Outcomes for Clients Interpublic Group announced Interact, the latest evolution of its revolutionary marketing engine. This powerful platform delivers unparalleled connectivity and global reach, serving…
Outsourcing, new technologies transform contact center operations as companies explore GenAI for further improvements, ISG Provider Lens report says Most U.S. enterprises have shifted from in-house to outsourced contact centers over the past few years to improve customer experience (CX),…
The Virtual Lobby application adds seamless virtual queuing and a personalized customer experience to Q‑nomy’s Q‑Flow software platform Q-nomy Inc., a leading global provider of omnichannel customer journey and experience management solutions, is pleased to announce the release of Virtual…
Element451, the AI-first CRM and student engagement platform, is proud to announce its official partnership with Amazon Web Services (AWS) as a Validated Software Partner. This collaboration brings secure, scalable AI-first solutions to higher education institutions, enhancing student experiences while supporting…
