Microsoft Technical Program Manager Erik Lindeman Joins OnTerra Systems As Director of Product Management & Professional Services. OnTerra Systems, a web mapping technologies provider, reseller, and systems integrator, announced that long-time Microsoft technical program manager Erik Lindeman has joined OnTerra…
CallMiner Outreach combines industry-leading conversation intelligence with innovative customer feedback capabilities to improve customer satisfaction, loyalty and retention CallMiner, the leading provider of conversation intelligence to improve customer experience (CX), announced CallMiner Outreach. Built on advanced analytics and artificial intelligence…
RingCentral, Inc., a global leader in AI-powered trusted business communications, kicked off its showcase at Enterprise Connect 2025 in Orlando, highlighting AI momentum and innovation that transforms customer experiences. “At RingCentral, we’ve been on a journey for the past 25…
Afiniti, Inc., a global customer experience and artificial intelligence provider, announced that its innovative eXperienceAI pairing solution is now available in AWS Marketplace, a digital catalog with thousands of software listings from independent software vendors that make it easy to…
Agreement extends Pipe17’s connectivity network to BigCommerce and Feedonomics customers to reach critical fulfillment endpoints BigCommerce, a leading provider of open, composable commerce solutions for B2C and B2B brands, retailers, manufacturers and distributors announced a transformational partnership with Pipe17, a…
Vidu, the flagship product of ShengShu Technology and a pioneer in generative AI video, is partnering with Aura Productions, a Los Angeles-based animation studio founded by renowned producers Luo Yan and D.T. Carpenter, to develop a groundbreaking sci-fi anime series created…
Cloud Peritus, a premier 5-star rated Salesforce consulting firm, is thrilled to announce the appointment of Siva Ramesh as the company’s new Chief Executive Officer (CEO). A seasoned leader with extensive experience in building and scaling consulting practices, Siva takes the helm at…
Reticulate Micro, Inc., a leader in advanced video compression technology, announced the opening of its state-of-the-art VAST Research & Testing Facility (VRTF) outside of Rochester, NY. The facility covers dozens of acres and is capable of hosting real-life scenarios involving…
The Trusted Seller verification enables buyers to easily see which vendors have the most up-to-date product information and ethical, transparent review generation practices on TrustRadius. TrustRadius, the most trusted buyer intelligence platform for business technology, announced that 165 vendors have…
Innovative Platform Efficiencies and Exchange Model Adoption Drive Success Despite Linear TV Viewership Declines Continuum, the TV advertising platform transforming how brands and networks connect with audiences, achieved a 30% increase in impression delivery in 2024—a remarkable achievement given the…
New solution orchestrates and automates customer service workflows with agentic AI to reduce cost and accelerate resolution across front-office care and back-office operations NICE announced the launch of CXone Mpower Orchestrator, the only solution that delivers true end-to-end automation for customer…
The new hybrid CX platform transforms customer engagement, delivering next-level support and personalization for an enhanced customer experience Mitel, a global leader in business communications, announced the upcoming general availability of its AI-powered customer experience (CX) management platform, Mitel CX.…
Joulica, a leading provider of real-time customer journey analytics, announced a new partnership with Zoom Communications, Inc. This partnership will enhance the capabilities of Zoom Contact Center, providing businesses with comprehensive insights into customer interactions. Marketing Technology Insights: PartnerLinQ Expands…
The partnership enhances HAWK DSP’s capabilities, enabling omnichannel activations and offering access to smartclip’s premium global inventory. HAWK DSP by Azerion, a leading platform for programmatic media buying, announces its integration with smartx, the SSP of smartclip, RTL Group’s adtech development…
As consumer expectations continue to evolve at an unprecedented pace, Voiso, a global leader in AI-powered contact center solutions, is enabling businesses to modernize their operations and provide seamless, data-driven customer experiences. With the shift toward omnichannel communication, remote workforces,…
Expanded AI capabilities in Genesys Cloud empower supervisors with real-time insights, automation and smarter decision-making At Enterprise Connect 2025, Genesys, a global cloud leader in AI-Powered Experience Orchestration, announced a suite of Genesys Cloud™ AI capabilities designed to empower supervisors. These…
Identity Solution Enables Advertisers to Reach Authenticated Audiences with Precision in Uncertain Cookieless Environments Perion Network Ltd., a leader in advanced technology solving for the complexities of modern advertising, announced its adoption of Unified ID 2.0 (UID2). The identifier allows…
International fashion brand selects DXC to leverage data-driven insights to personalize the shopping experience DXC Technology, a leading Fortune 500 global technology services provider, has been selected by Parfois Group, a leading Portuguese fashion brand, to improve and enhance the…
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