InfoSum, a WPP company and a global leader in privacy-first data collaboration, has introduced Beacons, a groundbreaking advancement in its core infrastructure designed to transform how organizations unlock the value of their data across clouds. The new Beacons technology enables…
Quiq, a leader in enterprise-grade agentic AI for customer experience innovation, has introduced its latest advancement in quality management — the Conversation Analyst. This intelligent AI solution is designed to analyze every interaction handled by human or AI agents across…
SuccessKPI, a global leader in Generative AI-powered Workforce Engagement Management (WEM) solutions, has announced the launch of its new Last-Mile Connectivity solution. The platform is designed to give contact centers complete visibility into agent and network performance, ensuring consistent and…
Welcome to today’s Marketing Tech Insights roundup! In this edition, we’ll look at important updates, helpful articles, and tools to boost your marketing strategies. We’ll cover the latest trends and news in marketing technology, including AI in marketing, customer experience, marketing clouds,…
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