3CLogic has announced a new partnership with ServiceNow designed to transform voice enabled customer service for global enterprises by integrating AI powered voice agents directly into operational workflows. The collaboration will combine 3CLogic’s Communication Platform as a Service and Contact Center as a Service infrastructure with ServiceNow’s AI Experience to enhance customer engagement by unifying real time voice interactions with automated business processes and back end systems.
The announcement positions voice as an increasingly essential channel in modern service delivery as organizations accelerate investments in conversational AI to streamline support operations, reduce friction, and improve response quality. ServiceNow and 3CLogic will jointly enable enterprises to expand the capabilities of ServiceNow AI Voice Agents, allowing automated systems to manage routine tasks such as case lookups, troubleshooting, and service requests before routing more complex inquiries to human agents with full context.
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“Voice has long been a critical channel for service, and AI is making it even more impactful as enterprises modernize how they support customers,” said Terence Chesire, vice president of CRM and Industry Workflows at ServiceNow. “Together with 3CLogic, we’re extending the power of ServiceNow CRM to voice, connecting conversations directly to the workflows that drive action. This integration brings AI Voice Agents into the flow of work, allowing enterprises to automate service at scale, improve efficiency, and deliver experiences that feel more human.”
The adoption of AI powered voice tools is rising as organizations seek to simplify support models and eliminate the complexity of multi channel environments that often result in fragmented experiences. Denis Seynhaeve, CEO of 3CLogic, underscored the importance of balancing automation and human judgment. “The recent advances in conversational AI vastly improve the experience and effectiveness of voice based customer service. As AI continues to evolve, the opportunity to deliver personalized experiences at scale increases. We are very excited by our continued partnership with ServiceNow as we work together to empower enterprises to strike the right balance between technology and the human touch to optimize every engagement.”
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Key capabilities enabled through the partnership include deployment of ServiceNow AI Voice Agents, intelligent call transfers using 3CLogic’s Interaction Manager, unified agent workspaces with real time transcription and generative AI call notes, and integrated reporting with sentiment analysis to improve oversight. Together, the companies highlight benefits such as reduced support costs via call deflection, improved response speeds, higher satisfaction scores, and optimization of existing ServiceNow investments through a unified data and workflow model supporting CRM, IT service management, and human resources operations.
The joint offering will be broadly available in February 2026 for ServiceNow customers across CRM, IT, and HR domains. 3CLogic, a certified ServiceNow Technology and Advanced Platform Build partner, will showcase its expanded capabilities at ServiceNow’s Knowledge 2026 event in Las Vegas this May.
As enterprises push toward automation at scale, the collaboration signals a pivotal shift in how organizations operationalize conversational AI, moving toward fully connected systems where voice enabled customer service becomes a core driver of efficiency, intelligence, and customer loyalty.
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