Simpplr Appoints Jai Valluri as SVP of Customer Experience

Former Glean and Nutanix leader brings a unique customer perspective and deep enterprise search expertise to Simpplr’s executive team

Simpplr, the AI-powered EX platform for unifying employee engagement, enablement and services, announced the appointment of Jai Valluri as Senior Vice President of Customer Experience. Valluri will lead Simpplr’s Customer Success, Professional Services and Technical Support teams to oversee the entire customer journey and ensure every organization is set up for long-term success.

Valluri brings over 20 years of experience building and scaling high-performance customer teams at some of the world’s most innovative technology companies. Most recently, he served as Vice President of Customer Success at Glean, a pioneer in enterprise search, where he led customer success, professional services and technical support. Simpplr’s recent addition of enterprise search to its flexible and extensible EX platform makes Valluri’s experience at Glean particularly relevant. Valluri is uniquely positioned to help customers unlock the full value of Simpplr’s fully integrated, AI-powered enterprise search capabilities.

Marketing Technology Insights: Madhive Launches Maverick AI to Boost Media Sales

Prior to Glean, Valluri was one of the founding members of the Customer Experience and Professional Services leadership team at Nutanix, which has been a Simpplr customer since 2018. While building and operationalizing the global customer success and services organization at Nutanix, Valurri experienced firsthand how a unified digital workplace can drive engagement, productivity and business outcomes. Simpplr’s impact is documented in a detailed Nutanix case study.

“Jai understands that customers are everything,” said Dhiraj Sharma, CEO and Founder of Simpplr. “Our customers’ feedback, their ideas, their success — it all drives us. Jai has built and led teams that go beyond customer service to being champions of their success. I’m happy to welcome him to Simpplr. With Jai leading our customer experience efforts, we’ll continue the kind of partnership we’re known for — and raise the bar even higher for our customers around the world.”

Simpplr’s commitment to customer experience was recently recognized with a Stevie Award for Customer Service Department of the Year, underscoring the company’s reputation for excellence in support and service. Valluri’s appointment signals Simpplr’s ongoing investment in delivering the industry’s best customer outcomes as it expands its platform and enters new markets.

Marketing Technology Insights: Sendbird Debuts AI Agent to Shift From Reactive to Proactive CX

“I’m thrilled to join Simpplr at such an exciting moment,” said Valluri. “The company’s passion for customer success and innovation is unmatched. I look forward to working with our talented teams to help every customer realize the full potential of Simpplr’s platform, especially as we pioneer new integrated solutions like enterprise search. Together, we’ll continue to set the standard for what great customer experience looks like.”

Valluri has also held leadership roles at Cisco and EMC and brings strategic insights from his time as a management consultant at Bain & Company. Valluri holds an MBA from The Wharton School at the University of Pennsylvania and both bachelor’s and master’s degrees in Electrical Engineering from the Indian Institute of Technology (IIT) Kanpur and the University of Maryland, respectively.

Marketing Technology Insights: Siemens Acquires Wevolver to Expand Electronics Intelligence Reach

Source – PR Newswire

For media inquiries, you can write to our MarTech Newsroom at sudipto@intentamplify.com