Abby Connect, a leader in virtual receptionist services, has broadened its offerings by introducing an AI Receptionist powered by Deepgram’s real-time speech-to-text engine. This move marks a significant milestone for the company, enabling it to meet the evolving demands of sectors such as law, healthcare, and home services, while continuing to deliver the personal attention on which it has built its reputation over the past two decades. For Abby Connect, the challenge of maintaining a high degree of warmth and humanity in interactions, even as client needs and call volumes expand, has become increasingly complex. The partnership with Deepgram addresses this challenge, providing a solution that pairs efficiency with empathy at scale.
Nathan Strum, Abby Connect’s CEO, explained, “With Deepgram, we were able to bring our AI Receptionist vision to life. The technology delivers the speed and accuracy we need to automate routine calls, while freeing our live receptionists to focus on the conversations that require a true human touch.” The company’s evaluation of competing platforms Google Cloud Speech-to-Text, AWS Transcribe, AssemblyAI, and Whisper revealed Deepgram’s clear edge. Its ability to maintain high accuracy on noisy calls, speedy sub-300 millisecond latency for real-time interaction, straightforward integration through developer-friendly APIs, transparent pricing, and domain-specific customizations all contributed to Abby Connect’s decision.
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With Deepgram’s technology at its core, Abby Connect’s AI Receptionist has achieved impressive operational outcomes. The new tool efficiently automates routine interactions like scheduling and answering frequently asked questions. Its deployment has delivered a fivefold increase in the productivity of the quality assurance team, enabling reviews of far more calls per day. Audit times have been reduced by 30%, resulting in stronger agent coaching and greater service consistency. The system also supports seamless transcription of over 100,000 calls each month, powering both AI-driven and human-assisted workflows.
Shadi Baqleh, Chief Operating Officer at Deepgram, noted, “At Deepgram, our mission is to make voice AI fast, accurate, and accessible so businesses can reimagine how they serve customers. Abby Connect’s AI Receptionist is a perfect example of how companies can use our technology to scale without losing the human touch that sets them apart.”
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Looking ahead, Abby Connect is considering ways to enhance its services even further by leveraging Deepgram-powered transcription for advanced conversational AI applications. Future plans include deploying large language models trained on call data to detect caller intent, assess sentiment, and enable more intelligent call escalations, marking a continued commitment to innovation and client-centered service.
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