RingCentral, Inc., a global leader in AI-powered business communications, has been chosen as the official cloud-based business communications partner for the Chicago Cubs. This collaboration is set to transform how the iconic baseball team engages with its passionate fan base and enhances internal employee collaboration. As part of the partnership, RingCentral’s messaging will also be featured on the Wrigley Field Marquee and in branding throughout the Cubs bullpen, boosting its presence during games.
Akshay Srivastava, Executive Vice President and GM of Go-to-Market at RingCentral, noted the Cubs’ vast fan community and highlighted the company’s role in helping the team connect with fans in innovative ways. RingCentral’s AI-driven communications platform aims to streamline both internal and external communications, making every interaction more effective and meaningful.
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Hosting nearly three million fans annually at Wrigley Field, the Cubs were in search of a communications solution that could keep pace with the scale and demands of their audience. RingCentral answered that call with its suite of products. The Cubs will use RingEXⓇ to enhance team collaboration and cut costs, while RingCXⓇ and RingSenseⓇ will deliver AI-powered insights to boost the performance of customer service agents and improve fan satisfaction. Integration with Microsoft Teams further ensures faster response times, more reliable calls, and a superior cloud-based experience for everyone involved.
Steve Inman, Cubs Vice President of Technology, shared enthusiasm for the partnership with RingCentral, highlighting how their communications technology supports the team’s dedication to delivering exceptional gameday experiences for fans at Wrigley Field. He acknowledged RingCentral’s solutions as industry-leading and well suited to meet the dynamic requirements of sports organizations.
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Joe Rittenhouse, Co-CEO of Converged Technology Professionals, a long-time partner of the Chicago Cubs, discussed the strategic decision to transition from traditional on-premise systems to RingCentral’s cloud platform, emphasizing its flexibility and scalability for enhancing team communication. He highlighted the unique communication challenges faced by professional sports teams and praised RingCentral for delivering the reliability, scalability, and advanced AI tools that high-caliber organizations demand.
Overall, this partnership positions the Chicago Cubs to elevate both fan engagement and operational efficiency through cutting-edge cloud-based communication technologies powered by RingCentral.
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