The new AI-powered tool represents the first step in Continuent’s broader strategy to improve automation and integration across its customer service operations Continuent, the leading provider of high availability and continuous operations solutions for business-critical applications using MySQL and MariaDB…
Advances in AI customer service are transforming the way businesses deliver support, creating smoother and more personalized customer experiences. Simply Contact, an award-winning outsourcing leader, uses AI-powered tools to enhance efficiency, simplify processes, and take customer satisfaction to the next…
Coveo, the leading enterprise AI platform that brings AI search and generative AI to every point–of-experience, announced that it has joined the Amazon Web Services (AWS) Independent Software Vendor (ISV) Accelerate Program, a co-sell program for AWS Partners that provides…
TrueDialog for Salesforce Marketing Cloud Engagement empowers companies to seamlessly add SMS into personalized journeys TrueDialog, a leading provider of enterprise-grade SMS texting solutions, announced that in addition to its Salesforce Sales Cloud application, its Salesforce Marketing Cloud Engagement application…
CXone Mpower revolutionizes AI for customer service on a unified hyper platform, enabling enterprises to design, build and operate automation for workflows, agents and knowledge at scale and precision NICE launched the next generation of CXone Mpower. CXone Mpower adds…
AI Website Maker and Business Planning Tools Kick Off a Series of New AI Innovations ZenBusiness, a platform helping small business owners start, run, and grow successful businesses, is advancing its mission to empower entrepreneurs by launching new AI-driven tools.…
Designed to be intuitive and easy to use, Zenvia’s AI combines the best of both worlds: increased productivity gains for companies and enhanced satisfaction for consumers Zenvia Inc., the leading cloud-based CX platform in Latin America empowering companies to craft personal, engaging…
SSC.AI’s powerful hybrid platform is reshaping customer engagement, helping businesses optimize operations and achieve unprecedented revenue impact SSC.AI, a leader in conversational AI and live chat solutions, is making waves in the business world by merging advanced artificial intelligence with human expertise to create…
AI-powered customer experience management or CXM has pushed the quest for innovation and excellence to new heights. Customer privacy is now equivalent to CX outcomes, linked to operational excellence that contact centers pursue. In 2024, CX and service teams seek…
Enhances MG Digital’s CPaaS offerings, streamlining customer campaigns and reducing costs Radisys Corporation, a global leader in open telecom solutions, announced that MG Digital Direct, a multi-channel marketing company, has selected Radisys’ Engage Digital Platform to expand its communications platform…
MY24 Atlas and Cross Sport owners have access to generative AI capabilities within the myVW mobile app powered by Google Cloud Volkswagen of America, Inc. (VWGoA) announced the deployment of generative AI within the myVW mobile app through a strategic…
The BigTravel accelerator will leverage BigCommerce’s open, composable platform to empower travel agents and enhance the traveler experience BigCommerce, an open SaaS, composable ecommerce platform for fast-growing and established B2C and B2B brands and retailers, announced it is partnering with…
Joint Sales Hub & CPQ Customer Wins Include Larger Companies as Part of Upmarket Emphasis Mobileforce, the leading enterprise no-code CPQ (Configure, Price, Quote) company, announced that it has reached the platinum tier of HubSpot’s Solutions Partner Program. The company also…
New enhancements help marketers move at the speed of social to increase productivity, delight customers, and deliver maximum business impact Sprout Social, an industry-leading provider of cloud-based social media management software, announced a series of updates and AI-powered innovations that…
New collaboration promises to improve customer experiences by combining leading CIS and customer experience solutions KUBRA and Advanced Utility Systems proudly announce a strategic partnership to elevate customer experience. This partnership merges KUBRA’s customer experience management solutions with the powerful…
Federal Agencies can now use Qualtrics’ advanced conversational analytics in XM Discover to more deeply understand and take action to address the needs of the public Qualtrics announced the FedRAMP Moderate Authorization of the company’s full suite of AI-powered conversational…
