Innovative voice ordering technology expected to improve customer experience and drive higher order conversions for 174-store pizza chain
Donatos Pizza, a pizza franchise famous for its abundance of toppings, announced it has selected Revmo AI, a leading provider of voice AI for restaurants, as its preferred vendor for a new AI ordering system that will automate its phone orders. Rollout to all 174 Donatos restaurants is expected to be completed by May 2025.
The company anticipates that Revmo’s voice ordering technology will enhance the guest experience and increase order conversions, ultimately driving revenue across its locations nationwide. Donatos Pizza, anticipating the sunsetting of DoorDash AI’s automated ordering features at the end of April, selected Revmo AI following a rigorous vetting process. After comparing capabilities across other voice AI solutions for restaurants, including SoundHound and Kea, Donatos found Revmo’s platform to best meet its requirements for improving customer experience and boosting conversion rates.
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“We’re always looking for innovative ways to better serve our customers and drive our business forward,” explained Kevin King, CEO and President of Donatos Pizza. “Revmo’s voice AI ordering system allows us to provide a more convenient and consistent experience for our guests. We expect this technology to not only delight our customers but also increase order conversions and revenue across our stores.”
The voice AI initiative is a key component of Donatos’ restaurant automation strategy, designed to offload routine tasks and enable associates to focus on hospitality. With support from the pizza purveyor’s IT team, Revmo’s AI ordering system is being fully integrated into Donatos’ point-of-sale (POS) platform.
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Revmo’s voice ordering system stood out for several key differentiators. One highlight was Revmo’s proprietary “INSANO Mode” voice engine, which delivers a remarkably human-like conversational experience. The platform also handles complex tasks, including secure credit card processing over the phone and automatic coupon recognition and application. These capabilities, combined with full POS integration, will allow Donatos to offer customers a fast, convenient ordering process via phone while minimizing errors and wait times.
“Donatos conducted thorough evaluations of voice AI solutions, and we’re honored they chose Revmo,” remarked Ryan Louis, CEO of Revmo AI. “Our mission is to deliver a voice ordering experience so natural and seamless that it genuinely elevates the customer experience while improving operational efficiency for the restaurant. We’re excited to partner with Donatos to help them delight their guests and grow sales through this leading-edge solution.”
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Source – PR Newswire
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