IntelePeer, a leading provider of conversational AI platforms, has announced that its SmartAnalytics solution is now available in the Microsoft Azure Marketplace, an online store offering applications and services for use on Microsoft’s Azure cloud platform. This integration allows IntelePeer customers to deploy and manage SmartAnalytics more efficiently within their existing Azure environments, benefiting from the platform’s scale, reliability, and trusted global infrastructure.
Frank Fawzi, CEO of IntelePeer, highlighted that listing SmartAnalytics in the Azure Marketplace simplifies procurement, accelerates time-to-value, and enables customers to scale confidently on a trusted platform. The solution delivers real-time data insights and seamless integration features that empower businesses to make smarter decisions, improve operational performance, and enhance customer interactions.
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SmartAnalytics, available to all SmartAgent and SmartOffice users, offers key functionalities designed to optimize conversational workflows and AI agent performance. Its Performance Assessment Dashboard provides a comprehensive overview of essential metrics like call containment rates, transfer rates, and interaction durations, helping businesses quickly identify areas for improvement. The Interaction Explorer further enhances analysis by recording and transcribing full conversations—whether managed by AI, live agents, or a hybrid—and enables users to search call transcripts and apply metadata filters with ease.
The platform’s self-service business intelligence features deliver near real-time monitoring and custom dashboard creation, offering tailored insights that facilitate agile decision-making. Additionally, SmartAnalytics includes automated quality measurement and compliance monitoring capabilities, evaluating customer interactions against customizable frameworks that cover sentiment analysis, regulatory standards such as HIPAA and PCI DSS, and operational procedures. These functions support consistent service delivery, risk mitigation, and targeted coaching for both AI-driven and human agents.
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Moreover, SmartAnalytics supports seamless data export and integration with existing business intelligence tools, including Snowflake Share and Snowflake Reader Account, ensuring secure, efficient data collaboration across organizational boundaries.
Jake Zborowski, General Manager of the Microsoft Azure Platform, welcomed SmartAnalytics to the Azure Marketplace, underscoring the marketplace’s role in connecting global cloud customers with trusted partner solutions that are fully tested to work seamlessly with Azure.
The Azure Marketplace serves as a vital online hub linking companies seeking innovative cloud-based applications with partners offering ready-to-use, certified solutions on Microsoft’s platform. IntelePeer’s addition broadens these options for businesses striving to enhance their conversational AI and customer experience capabilities.
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