Jrni Merges With Calenso and Event Farm for Innovation

Trio Merge to Accelerate Shared Vision for a Single Software Platform to Manage All Types of In-person Customer Interactions, from Appointments to Queuing to Events and Beyond

jrni, the in-person customer interaction platform, announced that it has merged with Calenso, the Swiss digital appointments leader, and Event Farm, the experiential events pioneer. Together, the companies offer the only platform that can support all types of in-person interactions, such as appointments, queuing and local events, as well as virtual appointments, across a fully global footprint. This enables staff to provide consistent, personalized customer experiences that strengthen customer relationships, boost ROI for stores and branches, and accelerate sales and asset growth.

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“Joining forces with Calenso and Event Farm lets us serve our customers at an entirely new level,” said Alex Laats, CEO of jrni. “Our customers include some of the most influential brands in the world. These mergers bring new resources to help them differentiate, build trust and grow through the power of in-person interactions. Together with our new colleagues, we believe that human connection is the ultimate differentiator, especially in increasingly AI-dominated digital marketplace.”

Calenso brings local staff with years of experience with appointments and calendaring in the DACH area to strengthen support for jrni’s European and global customers. They also have extensive experience supporting use cases in the insurance and government sectors that supplement jrni’s deep experience across financial services and retail. Calenso’s technology offers exciting new capabilities to enhance the combined platform, such as omnichannel appointments that can take place anywhere in addition to in-store or in-home, such as over the phone, co-browsing online, or even in the metaverse.

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“Joining jrni and Event Farm creates exciting synergies for our customers,” said Marvin Felder, CEO of Calenso. “We will offer queuing, events and other advanced functionality more quickly, and our Enterprise customers will gain from jrni’s global footprint, 24/7 support, and ISO 27001 and SOC 2 Type 2 certifications.”

“We’re pumped up to bring experiential event innovations, such as features to engage attendees in new ways through live polling, wearable NFC tech, and the EFx event app, to our combined customer base,” said Ryan Costello, Cofounder of Event Farm. “It’s gratifying to see our vision for engaging experiences continue to grow.”

In parallel to developing a combined platform, jrni will continue to invest in and support the independent Calenso and Event Farm products. Calenso will operate as a Swiss-based subsidiary, with data residency and processing remaining in Switzerland.

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Source – PR Newswire

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