Lennox Invests in the Dallas-Fort Worth Area to Strengthen Customer Experience

The essential investments will expand customer service and training capabilities and enhance distribution infrastructure.

Lennox, a leader in the HVAC industry, is making significant investments in its distribution network and customer service and training capabilities in the Dallas—Fort Worth area. This initiative includes expanding training facilities and distribution infrastructure, reinforcing its commitment to customers and growth acceleration.

To support business growth and customer demand, Lennox is upgrading its distribution capabilities with essential infrastructure investments. The company recently opened an expanded Regional Distribution Center near the airport to serve DFW metroplex customers with better product availability and service levels. Lennox is also investing in another 1.2-million-square-foot National Distribution Center in the Fort Worth area, expected to be operational by January 2026. Both sites are strategic investments in the North American distribution network structure.

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Lennox has opened a new Customer Experience and Training Center at its headquarters in Richardson, Texas, establishing a dynamic showcase space for the latest Lennox residential and commercial products and technology. This center includes interactive exhibits with low GWP products, Lennox Powered by Samsung technology, and advanced digital controls on display. In addition, it has state-of-the-art HVAC training labs and five classrooms, providing hands-on learning opportunities and advanced technical training to Lennox dealers. The training center hosts over 1,000 customers for in-person courses each year.

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The Lennox Residential HVAC business unit is elevating the dealer customer experience with a newly modernized Customer Service Center in Richardson. The space includes interactive dashboards that showcase real-time performance against key metrics outlined in its customer charter, part of the Lennox Unified Management System. With these tools, the Lennox team can provide visiting dealers with up-to-the-minute updates on their accounts and respond to service-related questions.

“These strategic investments are a critical part of our commitment to strengthen our distribution network and enhance our customer experience,” said Alok Maskara, Lennox Chief Executive Officer. “By expanding our training classrooms and increasing distribution reach, we will improve speed-to-market and drive long-term value for our customers.”

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Source – PR Newswire

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