Nutshell Adds Dialpad, RingCentral, Aircall and CallRail Integrations

As sales and marketing teams push to reduce manual work and keep customer data accurate, CRM platforms are under pressure to connect conversations directly to revenue workflows. Nutshell adds Dialpad, RingCentral, Aircall and CallRail integrations to address that need, introducing new phone connections with automatic call logging and AI powered summaries that bring calling and CRM activity into a single experience.

Nutshell said the new integrations allow teams to start calls directly from within the platform and automatically capture completed conversations without manual data entry. By connecting popular cloud phone providers such as Dialpad, RingCentral, Aircall, and CallRail, Nutshell is aiming to close the gap between live customer conversations and CRM records.

For many organizations, calls remain one of the most important touchpoints in the buyer journey, yet they are often poorly documented or scattered across systems. Sales representatives frequently switch between tools, take notes after the fact, or forget to log calls entirely. Nutshell said the new integrations remove that friction by keeping the entire workflow inside the CRM, ensuring that every interaction is captured, searchable, and ready to support next steps.

“These integrations remove the friction between conversations and CRM data—click a number, place the call, and Nutshell handles the logging and AI summary so reps can focus on selling,” said Chris Cain, VP of Product Development at Nutshell. “Use a CRM that saves you time. Connect your phone to Nutshell and keep every conversation visible, searchable, and ready for next steps.”

Once a call is placed from Nutshell using a connected provider, the platform automatically records the activity when the conversation ends. The system logs the call on the contact timeline and generates an AI powered summary that highlights key discussion points. Each call is also stored in a dedicated calls log, giving teams a centralized view of phone activity across accounts and campaigns.

By automating call logging and summaries, Nutshell is positioning the feature as a way to keep sales and marketing teams aligned. Accurate call records help marketers understand which conversations influence pipeline movement, while sales leaders gain clearer visibility into outreach quality and follow up actions. The company said this unified view reduces missed notes, cuts down on clicks, and frees up more time for revenue generating work.

For the broader MarTech ecosystem, the announcement reflects a continued shift toward workflow consolidation and AI assisted productivity inside CRM platforms. As customer journeys span multiple channels, the ability to tie voice conversations directly to contact and deal records is becoming essential rather than optional.

By expanding its phone ecosystem, Nutshell adds Dialpad RingCentral Aircall and CallRail integrations as part of its ongoing effort to help teams work smarter and sell faster. Bringing calling, automatic logging, and AI summaries together in one system reinforces the role of CRM as the operational backbone for modern sales and marketing organizations.