Omilia and Bell Integration Partner to Drive AI-Powered Customer Experience

Omilia, a global leader in Conversational Artificial Intelligence (CAI), continues to expand its European presence through a strategic partnership with Bell Integration, a trusted and leading provider of IT services and solutions in the UK. Bell will resell and implement Omilia’s leading Generative-AI powered platform for customer service, enabling enterprises across all industries to deliver a new normal for contact center service and drive operational efficiencies.

Many enterprises struggle with outdated IVRs, implementing truly omnichannel experiences, and securely scaling AI implementation while meeting rising customer expectations. By combining Omilia’s CAI platform with Bell’s IT implementation expertise, this partnership helps businesses modernize contact centers, enhance automation, and deliver human-like customer experience.

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“We are seeing an increasing demand in the UK from enterprises seeking a proven solution to either replace failing legacy systems or to safely embrace AI for customer service. Our partnership with Bell is enabling more businesses to realize the value of Conversational AI and Generative AI,” said Dimitris Vassos, CEO of Omilia. “Bell’s deep industry expertise, technical capabilities, and strong customer relationships make them an invaluable partner in meeting the demand for our solutions. Together, we are empowering enterprises to quickly and efficiently deliver smarter, more human-like customer service experiences that drive revenue.”

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“This partnership with Omilia is a strategic step in delivering cost-effective, high-quality customer service solutions across telecom, finance, the public sector, and utilities. By integrating advanced AI, self-service capabilities, and seamless system interoperability, we are addressing the evolving demands of the industry. We are delighted that NICE introduced us to Omilia and we look forward to growing our relationship with both of these market leading companies. Our tailored, flexible, and scalable approach ensures enterprises can enhance customer experience while maintaining the agility needed for future growth,” said Faisal Abbasi, AI Services & Solutions Director at Bell Integration.

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Source – Businesswire

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