Zendesk GPT-4o is here. Generative AI has drastically transformed contact center operations in the last 18 months. Most contact center software vendors now offer GenAI capabilities to provide high-quality personalized customer experiences and services. Zendesk, a leading customer support software…
Contrary to what we assume, AI adoption among enterprises is sluggish compared to small-sized businesses. In the latest report on sales and marketing, CRM Pipedrive’s data suggests small businesses are ahead of enterprise organizations in AI adoption. This challenges the…
“Market prediction is a gamble” Most of the time it is true. But the fact is gambling itself is a game of predictive analytics. History repeats itself so as the numbers and graphs, most of the market movements are not…
Artificial intelligence for marketing has become a pop culture phenomenon. A marketing organization without a roadmap for AI investments will be relegated to the Dark Ages, and eventually vanish from the scenario. From laggards to extinct — isn’t it a…
Over the past 18 months, the dynamic landscape of social media has witnessed transformative shifts, encompassing the evolution of Twitter, the ubiquity of artificial intelligence (AI), the advent of Threads, and the potential resurgence of platforms like Mastodon. In the…
Introduction AI voice assistants, such as Siri, Alexa, and Google Assistant, have emerged as powerful tools that not only assist but also accompany users throughout their daily routines. These voice assistants, developed by tech giants like Amazon, Google, and Apple,…
Artificial intelligence can help customer relationship management (CRM) softwares automate routine business processes like entering customer data, cleaning redundant information, reducing human errors, and using data analytics and forecasting to improve decision-making. Customer relationship management (CRM) software has long been…
Today, Dstny, a well-known cloud-based business communications service in Europe, announced that it has achieved Operator Connect for Microsoft Teams accreditation. Companies now have access to a smooth and high-quality voice solution for Microsoft Teams thanks to Dstny, which is…
Wu plans to employ vast AI experience to lead the development of new contact center products and spur growth. Ping Wu, a former leader at Google AI, has been named CEO of Cresta, a top provider of Generative AI for the…
Targeting And Winning Your High-Value Customers Is Now Simpler Than Ever Digital marketing firm NetElixir‘s LXRInsights, a leading platform for AI-powered audience insight, today announced the launch of two new features: the ChatGPT function and one-click connectors with Shopify, BigCommerce,…
