OnviSource Launches EngageHub, an AI-Powered Engagement Platform

OnviSource, a leader in intelligent transformation and AI-powered contact center solutions, announces the launch of EngageHub™, its latest innovation in interactive agent engagement technology. Purpose-built for modern contact centers, EngageHub redefines agent empowerment, real-time operational oversight, and customer experience management through an intelligent, interactive platform.

Designed to foster a performance-driven, collaborative, and highly motivated contact center environment, EngageHub delivers actionable, AI-enabled insights, personalized coaching, and real-time assistance resulted from AI enabled agent transaction analysis to agents and supervisors alike, transforming frontline operations into agile, insight-led teams that consistently exceed customer experience (CX) and service expectations to elevate agents to super agents and customer experience to super CX.

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“Today’s contact centers demand more than basic performance tracking. They require intelligent, connected environments where agents feel empowered, valued, and equipped to deliver exceptional customer experiences,” said Francisca Crous-Alegria, Chief Operating Officer of OnviSource. “EngageHub is more than a platform. It’s a catalyst for operational transformation. By combining real-time data, AI-driven insights, and collaborative engagement tools, we’re enabling our customers to unlock unprecedented levels of agent performance, operational agility, and service excellence.”

Key Features of EngageHub:

• Real-time system and agent performance dashboards displaying individual KPIs alongside team benchmarks
• AI-Powered QA feedback and coaching recommendations delivered to agents in real time
• Agent/Supervisor collaboration tools facilitate seamless, secure communication with role-based chat systems, one-on-one coaching sessions via messaging or embedded video, and dedicated collaboration channels
• Recognition and motivation engine with gamified leaderboards and customizable rewards
• Agent-Assist and real-time guidance (RTG) offer context-aware prompts and compliance alerts during live interactions and transactions by agents
• Engagement insights and morale analytics enable supervisors to monitor agent sentiment and proactively address disengagement
• Agent transaction analytics uses desktop behavior insights to optimize workflows and identify coaching opportunities.

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EngageHub transforms the traditional contact center model into a proactive, agent-centric environment, supporting both operational efficiency and superior customer experiences.

EngageHub is offered at a highly affordable price and is available as part of the company’s OmVista suite of solutions or as a separate product. It interfaces with third party telephony platforms, CRMs, ERPs, databases, or customized data sources to extract, unify, and analyze the KPIs.

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Source – PRWeb

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