Pronetx to Acquire VT Team, Boosting Amazon Connect and AI Solutions

Strategic deal doubles operational capacity, further enabling and accelerating migrations of some of the world’s largest contact centers to the cloud.

Pronetx, Inc., a boutique Customer Experience (CX) firm and Amazon Connect Service Delivery Partner, announced an agreement to acquire VT Team, an Amazon Connect Solution Delivery partner. The acquisition, coinciding with Amazon Connect’s 8th anniversary, will double Pronetx’s operational capacity and broaden its product portfolio—while preserving the agile, specialized approach that has established Pronetx as a trusted partner for enterprises and system integrators seeking deep CX expertise.

Founded in 2024, Pronetx has rapidly gained recognition within Amazon Web Services (AWS), offering professional and managed services, CX SaaS solutions, and support for some of the world’s largest cloud-based Contact Centers in healthcare, public sector, federal, and financial technology. Known for delivering complex, high-volume systems in secure environments—such as projects for the DC Government and the Social Security Administration—Pronetx brings proven expertise in harnessing cloud-based technologies for transformative customer experience initiatives.

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“As CIO for one of the federal government’s largest agencies, we leveraged Pronetx to help deliver our cloud contact center transformation on time and on budget. In addition to reliable delivery, Pronetx helped us transform and modernize the way we served citizens. I’m pleased to see Pronetx’s continued growth, which will enable them to help more organizations elevate their customer experience strategy to meet expectations,” said Marcela Escobar-Alava, former CIO, Social Security Administration .

“The market is shifting toward specialized CX skills,” said Yasser El-Haggan, Founder and CEO of Pronetx. “Enterprises across all verticals are modernizing their customer experience technology to leverage Generative AI and cloud capabilities. Our track record of large-scale deployments, including some of the fastest migrations for the Social Security Administration, shows how boutique firms with deep domain expertise complement broader digital transformation efforts. VT Team brings experience from over 70 Amazon Connect deployments across diverse industries, making this combination a powerful blend of specialized knowledge and scalability.”

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Pronetx’s leadership team has been at the forefront of CX innovation for over two decades, including early collaboration on Amazon Q in Connect and contributions to AWS’ machine learning-powered speech analytics product, Contact Lens. This strategic acquisition will enable the combined organization to address complex business needs with repeatable patterns, innovative technology solutions, and unparalleled expertise in the high-growth CX transformation space.

Positive Impact on Employees, Customers, and Stakeholders

Both Pronetx and VT Team share a commitment to fostering an inclusive, collaborative culture that empowers employees and partners alike. With expanded resources and a broader portfolio of solutions, existing customers can expect even faster innovation cycles, while employees benefit from increased opportunities for professional growth and cross-functional collaboration.

Transaction Details

The transaction is expected to close in the coming weeks, subject to customary closing conditions. Upon completion, Pronetx and VT Team will operate under the Pronetx brand, expanding their market presence while maintaining a technology-first mindset for specialized CX solutions.

Forward-Looking Statements

This press release may contain forward-looking statements regarding the anticipated closing date and future capabilities. Actual results may differ due to various risks and uncertainties.

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Source – PR Newswire

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