RingCentral, Inc., the global provider of AI-based business communications solutions, has once again secured its place among the top performers in the industry. The company announced that it has been named a Leader in the 2025 Gartner® Magic Quadrant™ for Unified Communications as a Service, marking the eleventh consecutive year it has earned a position in the Leaders quadrant. This ongoing recognition underscores RingCentral’s belief in the value of sustained innovation, particularly in AI, which continues to shape the evolution of unified communications.
Alongside this achievement, RingCentral was also highlighted in the 2025 Gartner Critical Capabilities for UCaaS report. The company earned the top ranking in two of the six evaluated product or service Use Case categories and tied for the leading position in a third category. RingCentral views these results as further validation of its approach to enhancing performance, increasing intelligence, and bringing more efficiency into communications solutions designed for modern businesses.
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“AI has fundamentally changed how businesses engage with their customers empowering people in every role and unleashing an entirely new era of human potential,” said Kira Makagon, President and Chief Operating Officer at RingCentral. “RingCentral sits at the core of this transformation, elevating voice the most vital channel of communication into a strategic asset. By transforming voice data into intelligence, we empower businesses to make smarter decisions and achieve meaningful outcomes. We are very proud to be recognized once again by Gartner as a Leader in this year’s Magic Quadrant for UCaaS report. As a pioneer in this industry, we feel this recognition is a testament to our commitment to innovation, strong foundation of unmatched reliability, and fierce prioritization of customer success.”
RingCentral continues to build on its long-standing reputation through RingEX, which has been recognized by customers for its strong reliability, ease of use, extensive telephony features, and flexibility across devices and locations. The platform supports a wide range of integrations, allowing users to connect their communication workflows with third-party business applications.
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The company is also gaining increased momentum in the contact center space with its AI-first contact center offering, RingCX, designed to unite employee collaboration with seamless customer interaction. RingCentral remains focused on delivering a unified experience that strengthens both internal teamwork and customer engagement.
A complimentary copy of the Gartner Magic Quadrant for Unified Communications as a Service report is available for download. The research report was published by Gartner analysts Pankil Sheth, Rafael A Benitez, Megan Marek-Fernandez, and Nitin Narang on September 23, 2025, while the Critical Capabilities study was issued on October 14, 2025.
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