Salesforce has announced the general availability of Slackbot, reintroduced as a personal AI agent designed to help employees get work done directly inside Slack. The update is significant for the MarTech and enterprise technology ecosystem as organizations look to move beyond fragmented AI tools and bring trusted, context aware intelligence into the everyday flow of work.
The launch builds on Salesforce’s Agentforce 360 vision, first outlined at Dreamforce, which positions Slack as the conversational interface where people and AI agents collaborate using shared data, workflows, and context. With billions of workplace messages already flowing through Slack each week, Salesforce is betting that Slackbot can become the most natural way for employees to interact with enterprise grade AI.
Slackbot has been redesigned to operate as a deeply personal agent for work. Built directly into Slack, it uses the conversations, files, channels, and tools employees already rely on, while respecting existing permissions and access controls. Users can ask Slackbot to find information, organize work, create content, schedule meetings, and take action without leaving Slack or installing anything new.
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“Slackbot isn’t just another copilot or AI assistant. It’s the front door to the Agentic Enterprise, powered by Salesforce. This brings AI that is grounded in your company’s data, workflows, and Slack conversations, right into the flow of work. It is the crucial step to realizing the future we’ve been building toward — bringing Agentforce 360 to life with an intuitive, conversational interface, and elevating every human with enterprise-grade AI,” said Parker Harris, Co Founder of Salesforce and Chief Technology Officer of Slack.
A key challenge holding back enterprise AI adoption has been trust. Many AI assistants operate in separate applications, lack context, and require users to repeatedly explain their needs. Slackbot is designed to address these issues by starting with built in context. It understands what employees are working on, who they collaborate with, and what information they are authorized to see. This makes responses more accurate, relevant, and reliable.
Slackbot does more than retrieve information. It helps move work forward. Employees can ask it to summarize projects, draft meeting notes, create canvases for collaboration, or catch them up on ongoing initiatives. It also supports daily productivity by helping manage calendars, surface priorities, and set reminders, reducing the need to switch between tools.
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“Slackbot is saving me, at bare minimum, 90 minutes a day. I ask it to create a canvas for a meeting tomorrow, and in 17 seconds it’s better than I could ever do. It tells me next steps, saving time and money,” said Sinan, Head of Beast Games Marketing at Beast Industries.
Slackbot also connects conversations with customer context by working alongside Salesforce data. This allows teams to prepare for customer meetings, understand account health, and identify next steps by bringing together discussions, documents, and customer history in one place.
“Slackbot is like a brilliant colleague who is always available and already understands our business. Instead of switching between apps and losing my train of thought, I can stay in Slack and keep moving. It has completely changed how efficiently I work,” said Christine McHone, Global Enterprise TMT Leader at Slalom.
Slackbot is generally available for Business Plus and Enterprise Plus customers. As Salesforce continues to expand Agentforce and third party agents, Slackbot is positioned to become the central way employees interact with AI at work, marking a shift toward a more intuitive, trusted, and agent driven enterprise experience.
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