Talkdesk Launches Australia Regional Cloud Deployment

Asia-Pacific customers can now host their Talkdesk platform in the region, allowing them to comply with local and industry-specific data residency and privacy requirements

Talkdesk, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, is expanding its global network of regional cloud deployments with the availability of a new regional cloud that allows customers in Asia-Pacific (APAC) to host their Talkdesk platform within the region.

Talkdesk Australia Regional Cloud is the latest addition to the company’s expanding global network of regional cloud deployments. Deploying the Talkdesk platform in Australia enables businesses in industries such as banking, retail, and healthcare to comply with their data privacy requirements specific to Australia.

In addition to maintaining data compliance, the Talkdesk Australia Regional Cloud improves voice quality by hosting the platform closer to customers’ on-premises systems and end users. Ultimately, this leads to better customer experiences.

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Talkdesk is accelerating its expansion in APAC by investing in local talent, operations, and partnerships. With dedicated teams in Australia, Singapore, the Philippines, China, Thailand, Korea, and India, and a robust partner ecosystem of contracted partners and sub-agents, Talkdesk continues strengthening its regional presence to drive growth and enhance customer success.

“APAC is an important market for Talkdesk. We’ve seen more than 100% growth in the region in the last six months due to our investments. The deployment of a regional cloud in Australia primes us for further growth and success by empowering businesses—including those in highly regulated industries—to reap the benefit of our AI solutions for elevating the customer experience while having peace of mind their data is protected,” said Tiago Paiva, chief executive officer and founder of Talkdesk.

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Over the last twelve months, Talkdesk has increased its investments in APAC, helping customers like Metro Finance achieve a 40% reduction in operating costs with Talkdesk AI-powered CX solutions. In February 2024, Simon Horrocks joined Talkdesk as its APAC leader to turbocharge the company’s regional growth and expansion as an artificial intelligence CX innovator.

“Talkdesk remains at the forefront of generative AI innovations in the contact center at a time when businesses need to deliver seamless CX more than ever. Some of Asia-Pacific’s largest banks, e-tailers, and BPOs use Talkdesk, and the Australia Regional Cloud gives customers greater compliance with regulatory requirements, strengthened data security, and enhanced performance. This further highlights the company’s commitment to being an AI-first CX leader in APAC,” commented Simon Horrocks, vice president of APAC at Talkdesk.

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Source – Businesswire