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The Enterprise Guide on Innovation and Security with Generative AI

800.com Debuts Advanced Caller ID, Letting Businesses Identify Callers Instantly

800.com Debuts Advanced Caller ID

800.com, the leading business phone platform trusted by thousands of small and midsize businesses, has launched Enhanced Caller ID, a powerful new feature that delivers real-time caller information the moment a call or text is received. This update gives businesses immediate visibility into every inbound contact, helping them respond more effectively and make informed decisions from the very first interaction.

For many small businesses, the phone remains a primary source of leads yet calls are often answered without any context. With Enhanced Caller ID, 800.com removes the guesswork by showing the caller’s name, number and household address the instant the phone rings or a message arrives. This level of insight allows businesses to better qualify leads, prioritize calls, and improve both response time and customer engagement.

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Tom English, VP of Marketing at 800.com, explained the value of the feature: “You no longer have to wonder who’s on the other end of the line. With Enhanced Caller ID, businesses gain a real-time advantage they can identify valuable leads, avoid spam, and deliver a more personalized experience right from the first point of contact.”

The feature is now available for all 800.com customers. It works seamlessly across all plans and integrates directly into the 800.com dashboard. Whether a call is answered live, returned from voicemail, or followed up via text, businesses can engage with full context and confidence.

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Beyond basic identification, Enhanced Caller ID also enables users to access additional contact details including email addresses for more than half of all inbound callers and act on that data across multiple channels. Sales and support teams can follow up via email, SMS, or direct mail and easily export caller information to CRM systems, marketing tools, or advertising platforms. It’s valuable for local service providers, agencies and businesse managing high call volumes.

“There’s no setup or learning curve,” English added. “You just start seeing more about every caller instantly and that makes a real difference in how you do business.”

With this latest innovation, 800.com continues to empower small and midsize businesses with smarter communication tools that drive better outcomes and enhance customer relationships.

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For media inquiries, you can write to our MarTech Newsroom at sudipto@intentamplify.com

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