Informatica, a global leader in AI-powered cloud data management, has announced a major expansion of its 2025 Customer Success Offerings, emphasizing faster business outcomes, reduced total cost of ownership, and increased value from the Informatica Intelligent Data Management Cloud (IDMC) platform. These enhancements are designed to help enterprises leverage AI-driven insights and automation to optimize operations while accelerating return on investment.
The new offerings include an AI-Powered Automation Platform that integrates three premium capabilities directly into IDMC at no extra cost. Platform Insights delivers personalized recommendations that mitigate risk and lower overall costs, while Upgrade Intelligence uses predictive analytics to simplify release impact assessments and streamline testing processes. Deployment Automation further enhances efficiency by automating software development lifecycle workflows with governance and audit capabilities.
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In addition, Informatica has introduced Business Impact Prioritization, which promises 50% faster target response times for high-impact incidents. This feature is supported by automatic business impact analysis and 24×7 global coverage, ensuring that teams can quickly restore services and meet service level agreements. Priority Event Assurance adds dedicated, proactive support during critical business events, such as major product releases, production go-lives, and cloud migrations. By combining risk assessments, real-time monitoring, and expert engineering support, customers gain confidence and stability during key operational transitions.
These innovations arrive alongside recognition from industry authorities. Informatica has earned certification from J.D. Power for the fifth consecutive year for “Outstanding Customer Service Experience” in Technical Support, reflecting the company’s focus on exceeding customer satisfaction benchmarks and operational excellence. The rigorous evaluation process covers all assisted channels and examines people, process, and technology practices. Craig Bradshaw, Technical Solution Architect at British Airways, praised Informatica, saying, “Informatica’s support service is first rate and they quickly respond to issues as they arise.”
Informatica also received the 2025 TSIA Star Award for Excellence in Content Strategy, highlighting its efforts to provide educational content that accelerates product adoption, helps customers master new features, and drives business outcomes. Thomas Lah, Executive Director and EVP at TSIA, commented, “Informatica has demonstrated how customer-centric strategies, paired with data-driven insights, can transform renewal and expansion outcomes.”
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Ansa Sekharan, Executive Vice President and Chief Customer Officer at Informatica, stated, “This recognition for customer service and experience spotlights our commitment to delivering exceptional support that drives measurable business impact for our customers. By infusing AI across our customer engagement platform, we’re reimagining how enterprises interact with Informatica, making every touchpoint smarter, more connected, and more intuitive.”
With these updates, Informatica continues to lead in AI-driven customer success, combining advanced automation, proactive support, and educational resources to empower organizations and optimize their IDMC experience.
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