Intermedia Cloud Communications, a global leader in AI-powered communications and collaboration, has expanded its Intelligent Archiving solution to now include Microsoft 365 (M365) email. This addition enables organizations to consolidate and manage their email alongside other communication channels such as voice, chat, SMS, and video all within a single, integrated platform. The solution already supported data from Intermedia Unite (its unified communications platform), Contact Center, and Microsoft Teams, and the inclusion of Microsoft 365 email furthers Intermedia’s goal of providing a unified archiving experience across diverse communication tools.
By consolidating communications data from multiple channels and providers, Intermedia aims to simplify compliance requirements and reduce organizational risk, while also powering AI and analytics initiatives with clean, structured data. This unified approach eliminates the need for fragmented systems or third-party archiving tools, offering a streamlined, compliance-ready environment.
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Intermedia’s long-standing partnership with Microsoft being a Microsoft Certified Solutions Partner for over 15 years enables deep, secure integrations across the Microsoft ecosystem. This ensures that businesses can leverage the tools they already depend on, while benefiting from robust data retention and governance features.
The Intelligent Archiving solution addresses growing regulatory pressures and increasingly complex discovery needs by enforcing policy-based retention, tamper-proof storage, and role-based access controls. It safeguards sensitive communications across all channels, from email and voice calls to video meetings and messaging, all housed within one secure platform.
A standout feature of Intermedia’s archiving is its AI-ready data foundation. Communications are stored in structured, searchable records that can be analyzed for compliance trends, business intelligence, and operational insights. Users benefit from fast, contextual search capabilities with filtering options by communication channel, participants, and metadata to quickly locate and review archived content.
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Security remains paramount, with enterprise-grade encryption, single sign-on (SSO), and strict access controls designed to protect sensitive data.
Irina Shamkova, Chief Product Officer at Intermedia, emphasized that business communications span various channels and that by integrating Microsoft 365 email archiving, Intermedia is enhancing its ability to help organizations retain and protect all forms of communications data. This centralized data infrastructure not only ensures compliance but also unlocks AI-driven opportunities for intelligent search, workflow automation, and enhanced productivity.
In summary, Intermedia’s expanded Intelligent Archiving solution offers businesses a comprehensive, secure, and AI-ready platform to manage and analyze communications data across email, voice, chat, and video making compliance and operational insights simpler and more effective than ever before.
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