Intermedia Unifies Archiving for Teams UC and Contact Center

Now, Microsoft Teams users leveraging Intermedia Unite^® and Intermedia Contact Center – and soon, M365 Email – can easily and securely archive all communications from these applications in one place, simplifying compliance, enhancing security, and unlocking AI-driven insights.

Intermedia Cloud Communications, a global leader in AI-powered communications, collaboration, and customer engagement solutions, has expanded Intermedia Archiving to support Microsoft Teams users that leverage Intermedia Unite^® Unified Communications (UC) and Intermedia Contact Center (CC) integrated within Microsoft Teams.

Intermedia is the first to bring Teams, UC, CC, and archiving together in one fully integrated solution – eliminating the need for multiple vendors and simplifying communication management for businesses of all sizes.

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With this enhancement, businesses can now capture, retain, and manage Microsoft Teams chat and meeting interactions alongside Unite voice, SMS, and Contact Center communications (voice, email, SMS, webchat, and other digital channels) – and soon M365 Email – creating a centralized, role-based, compliance-driven repository with seamless access through a single pane of glass.

Intermedia has a long-standing strategy of eliminating the need for multiple providers by delivering a fully unified, enterprise-grade communications experience. This latest expansion is a natural extension of that approach, providing businesses with an intuitive, secure, and fully integrated way to archive and manage their communications within Microsoft Teams, Microsoft 365, and their Intermedia solutions for one affordable price.

As a Microsoft Certified Solutions Partner (formerly Gold Partner) for over 15 years, Intermedia continues to provide seamless, enterprise-grade integrations with Microsoft solutions, reinforcing its commitment to simplifying communications and data management for businesses.

Addressing the Growing Need for Secure Unified Communications Archiving

With regulatory requirements increasing and businesses handling sensitive communications across multiple platforms, having an integrated, secure way to retain and manage business interactions is more critical than ever.

“The ability to securely archive and manage interactions across platforms is no longer a ‘nice-to-have’ – it’s a business necessity,” said Jim Lundy, Founder, CEO & Lead Analyst, Aragon Research. “With regulations evolving and businesses generating vast amounts of conversational data across UC and Contact Center platforms, organizations need a reliable, compliant way to store and analyze these interactions. Intermedia’s expansion of Unified Archiving for Microsoft Teams, Unite, Contact Center, and M365 Email provides businesses with a centralized, secure repository for storing and analyzing communications, which may help them govern communications and explore the potential for analytics.”

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Harnessing Archived Data for AI-Powered Business Intelligence

Beyond compliance and security, Intermedia Archiving helps businesses unlock the full potential of their communications data.

By consolidating Microsoft Teams, Intermedia Unite, Contact Center, and M365 Email into a single, structured repository, organizations now have the ability to build a rich data foundation that can be leveraged by AI and analytics tools to:

• Identify emerging business trends.
• Uncover operational inefficiencies and potential risks.
• Spot new revenue opportunities based on customer interactions.

“With Intermedia Archiving, businesses aren’t just protecting their data – they’re building an invaluable resource for AI-driven business intelligence,” said Irina Shamkova, Chief Product Officer at Intermedia. “By enabling seamless archiving for Microsoft Teams users with Intermedia Unite, Contact Center, and M365 Email, we’re giving businesses a way to safeguard critical interactions while unlocking insights that improve decision-making, enhance customer engagement, and drive smarter business operations.”

Intermedia’s Integrated Archiving Stands Apart:

• Seamless Archiving for Microsoft Teams – Capture and retain Teams chat and meetings, Unite calls and SMS, and Contact Center interactions (voice, chat, email, and SMS) in one secure platform.
• Integrated Archiving for M365 Email (coming soon) – Capture and retain M365 Email, including all attachments, with archiving expansion planned for other platforms, including Google Gmail and Microsoft Exchange, as part of Intermedia’s broader archiving capabilities.
• One Provider, One Solution – No third-party tools needed – Intermedia delivers Teams, UC, CC, M365 Email, and archiving in a fully integrated package.
• Compliance-Ready Storage – Meet industry, state, and local compliance requirements with secure, tamper-proof archiving, and access controls.
• AI-Powered Business Insights – Retain structured UC, CC, and M365 Email data that can be leveraged by AI and analytics tools to identify trends, uncover risks, and drive new opportunities.
• Advanced Search & Retrieval – Quickly find and retrieve archived communications with contextual search, preview, and playback tools.
• Enterprise-Grade Security & Access Controls – Protect sensitive data with encryption, single sign-on (SSO), and role-based access.

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Source – PR Newswire

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