Kalona Cooperative Technology Company (KCTC), a celebrated innovator in Iowa’s telecommunications sector, has announced a partnership with GOCare to strengthen its customer engagement strategy and support the expansion of its broadband infrastructure. The initiative underscores KCTC’s commitment to putting its customers at the heart of its operations and leveraging technology to enrich every digital interaction. According to Casey Peck, the general manager of KCTC, the collaboration with GOCare promises to deliver seamless, real-time communication and proactive member support, ensuring a consistently informed and satisfied customer base at every digital touchpoint.
KCTC will now deploy GOCare Messenger and GOCare Connect key features of GOCare’s acclaimed Digital Experience Platform to reinforce its forward-thinking approach. These integrated solutions are set to dramatically boost customer engagement through two-way SMS, email, social platforms, and live web chat, enabling KCTC’s team to interact swiftly and resolve customer inquiries with greater accuracy. Beyond these engagement channels, GOCare’s technology will interface with KCTC’s existing systems, including the NISC iVue platform for billing and operations, Calix Service Cloud for network management, and Salesforce for customer relationship oversight. This integration aims to unite essential tools into a single workspace, optimizing workflows, enhancing first-contact resolution rates, and freeing staff to focus on more strategic priorities.
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By streamlining daily operations and automating routine tasks, KCTC expects to unlock new efficiencies that will help drive its growth ambitions while maintaining high standards of service. The company’s partnership with GOCare is projected to deliver improved digital customer engagement, reduced operational friction, and significant cost savings. Mike Roddy, GOCare’s CEO and co-founder, highlighted that KCTC’s reputation for customer dedication and technological advancement would be further enhanced through this relationship, enabling faster response times, elevated customer satisfaction, and new benchmarks in operational excellence.
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GOCare’s platform has earned recognition for its ability to transform the broadband customer experience, reducing missed appointments, decreasing call volumes, and accelerating payment cycles among its clients. With its “For Operators, By Operators” ethos, GOCare empowers providers like KCTC to deliver proactive notifications and personalized support via a suite of digital channels. The latest move strengthens KCTC’s position as a local leader in delivering reliable, responsive service, making it easier for customers to connect and engage in an increasingly digital world.
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